ENVIRONMENT:
A strong technical & solutions driven IS Support Specialist is sought by a dynamic Fund Management Firm to perform critical operations, configurations, and maintenance on production systems. Your role will involve tracking, managing, and reporting on IT problems, ensuring swift resolutions and maintaining seamless operations. The successful candidate will require a suitable Degree or Diploma with 2 years commercial application monitoring and support experience; ideally in the Investment Management and Financial Services industry, or similar environment and be proficient with T-SQL. If you are a team player who is passionate about technology, APPLY NOW!
DUTIES:
- Ensure that automated and data distribution processes are executed in a timely manner and adhere to service level agreements for both internal and external business clients.
- Document all automated and data distribution processes, service level agreements and escalation procedures including incidents, errors, and workarounds in the register.
- Perform all relevant predefined support and maintenance requests.
- Escalate all relevant incidents and errors to applicable 2nd and 3rd Line Support.
- Conduct trend analysis on incidents and problems to identify problem areas.
- Proactively implement appropriate measures, tools, and systems to monitor availability of service components and data.
- Work closely with teams to ensure a continuous, stable, and efficient environment.
- Efficient and accurate execution of core job aspects.
REQUIREMENTS:
- Relevant Degree or Diploma.
- Minimum of 2 years commercial application monitoring and support experience; ideally in the Investment Management and Financial Services industry, or similar environment.
- T-SQL.
Desired –
- SSRS.
- Azure or similar cloud capability.
- ActiveBatch or similar automation tool.
- PowerShell or similar scripting language.
- C#.
ATTRIBUTES:
- Proactive.
- Flexible.
- Determined.
- Analytical.
- Problem solving.
- Perform well under pressure.
- Time Management.
- Multi-tasking abilities.
- Interpersonal skills.
- Attention to detail.
- Methodical.
- Quick learner.
- Communication skills.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] OR e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.
Desired Skills:
- IS
- Support
- Specialist