ENVIRONMENT:
PROVIDE onsite support for daily incident resolution and service requests fulfilment as the next Desktop Support Analyst sought by a reputable Investment Firm. You will use the ISM Tool to complete daily operational tasks, commission and decommission domain and non-domain machines using SCCM while providing Audio-visual / Video Conferencing support. You will require a technical Certification in Microsoft / CompTIA / SCCM / Azure or AWS with at least 6 years Desktop Support work experience including Smart device support (iPad, iPhone & Android) using Intune Management, Audio-visual / Video Conferencing support & Printer support. You must be proficient in Office 365, SCCM and Windows 10/11.
DUTIES:
- Onsite support for daily incident resolution and service requests fulfilment.
- Use ISM Tool to complete daily operational tasks in a methodical and timeous manner meeting SLA’s.
- Commission and decommission domain and non-domain machines using SCCM in compliance with standard procedures.
- Software deployment using SCCM.
- Plan, coordinate and assist with Employee Desk moves.
- Be willing to work After Hours due to standby support or project-related tasks.
- Document procedures and troubleshooting.
- Audio-visual / Video Conferencing support.
- Printer support.
- Azure Virtual Desktop (AVD) support.
REQUIREMENTS:
Qualifications –
- Technical Qualifications (Microsoft / CompTIA / SCCM / Azure / AWS).
Experience/Skills –
- Minimum 6 years Desktop Support work experience.
- SCCM.
- Office 365 support (Intermediate – Advanced).
- Windows 10/11 (Intermediate – Advanced)
- Smart device support (iPad, iPhone & Android) using Intune Management.
- Audio-visual / Video Conferencing support.
- Printer support.
Advantageous –
- Azure Virtual Desktop.
ATTRIBUTES:
- Passionate about Technology.
- Attention to detail.
- Problem solving skills.
- Ability to work well under pressure.
- Effective communication style.
- Methodical approach to work.
- Prioritization of daily tasks based on urgency and impact.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.
Desired Skills:
- Desktop
- Support
- Analyst