- Play a key role in providing second line support and configuration to various customer services and projects.
- Configure Cisco, Aruba and Meraki devices, troubleshoot problems, and provide remote or onsite support for our high-profile customer base.
- Configure and prep network equipment for deployment
- Evaluate and troubleshoot connectivity issues within the various LAN/WAN technologies Routing, Switching and Access Points (Cisco, Aruba, and Meraki)
- Provide a detailed report after each deployment, installation, site visit or network incident.
- Adhere to customer SLAs to ensure end-user expectations are met
- Take ownership and responsibility of an issues from start through to successful resolution.
- Preform escalations to customers, 3rd parties as well management.
- Client service and project meetings
- Maintain network topology diagrams
- Routine device configuration backups
- Vendor firmware upgrades
- Maintaining network asset lists and lifecycle reports
- Perform wireless heatmap surveys
- Cabinet Audits and Blowouts
- DR failover testing
- WAN failover testing
- MSP ticketing and time keeping
- Prioritize workflow by deadlines
- Highly analytical and able to solve problems on their own
- Proficient in Microsoft Visio
- Basic understanding of wireless design best practices (Placements and Antenna types)
- Excellent client facing written and verbal communication.
Desired Skills:
- Cisco
- Routing protocols
- CCNA
- Cisco IOS
- Cisco Wireless
- Complex network
- AWS
- Cyber Security
- Fortinet
- Marijke
Desired Work Experience:
- 5 to 10 years