- Applications operations support for authorizations.
- Providing 1st level support to users; adhering to Confluence processes.
- Providing 2nd level support to processes where documented.
- Recording, routing, and monitoring all reported incidents using ITSM/JIRA to the company incident management process.
- Liaising with other fix groups and SAP functionals or central support organisations within the company.
- Taking ownership of incidents reported by users, through to resolution.
- Liaise with development/team leads on user’s access requirements, new transactions, role creation.
- Enforce SAP security and SAP development guidelines.
- Provision of technical security and authorisations support and guidance to both the business and the SAP support teams.
- Delivering security and authorisations support for new project releases.
- User interface authorizations based on business or technical requirements.
- Carrying out regression testing for authorization solutions.
- Recording all incidents and monitoring logs for user queries.
Minimum Requirements:
Qualifications required:
- Matric (Senior Certificate) plus relevant IT certification.
Technical skills required:
- SAP 2/4HANA and Fiori (Fiori launchpad & administration).
- At least 1 full project implementation.
- Applications operations support for authorizations.
- Role design and role build (role changes/new roles/single & composite).
- Fiori launchpad administration (maintenance tiles/TMs/Catalogues/Groups).
- 2nd line support.
- Transport creation (with CHARM Solution Manager/Focus Build).
- ITSM change ticket creation.
- SAP Authorization in the following modules: FI/CO, SD, MM would be advantageous.
- Strong experience in applications operations.
- MS Excel (strong formula knowledge).
- Good understanding of system landscape to design adequate and governance compliant to secure role design and user provisioning.
- Proven experience roles design and support within SAP environment.
Desired Skills:
- SAP Authorisation Consultant
- SAP Authorisation
- SAP