Join a forward-thinking company in the healthcare technology sector and become part of a collaborative and enthusiastic team responsible for supporting operating systems, business applications and supporting system applications. Ensure the optimal health of multiple and complex components to ensure the efficient and cost-effective delivery of services.
IT Operations is responsible for managing IT resources to ensure efficiency and cost-effectiveness, supporting the overall function of the business. As an application engineer, your role will involve maintaining the health of operating systems and applications, providing support, monitoring systems, and assisting in resolving incidents while meeting service level agreements.
Description
- ITIL ITSM incident and service management level 3 support.
- Daily, weekly, and monthly monitoring and reporting on server health status, exceptions, and transactional message throughput.
- Strive for 100% delivery of transactional messages to and from clients and funders.
- Responsible for troubleshooting, solution-finding, and continuous improvement relating to transactional message flow.
- Responsible for attending to tasks, incidents and requests relating to transactional message flow.
- Core Production Issue, change control management, and escalation facilitation within the business.
- Responsible for monitoring and alerting of VM’s on Site24x7 and OpManager monitoring platforms.
- Implement and facilitate automation solutions that reduce the number of queries received by the support teams.
- Configuration of new Virtual Machines for clientintegrations.
- Configuration, monitoring and solution finding on the TIBCO environments.
- Build and implement internal monitoring tools.
Job Requirements – Qualifications and Experience
- IT software, technical qualification preferred.
- 5+ years in the healthcare and/or information technology (software) sectors.
- ITIL Service management experience is advantageous
- Proficient in Windows and Microsoft servers and applications.
- Proficient in SQL and similar programming languages.
- Public and private cloud experience is advantageous
Knowledge and Skills
- Analytical ability to identify and solve problems.
- Clear and logical thinking.
- Team player who is easy to work with and who functions effectively in any size team.
- Demonstrates personal motivation and a positive attitude.
- Uses initiative, and shows determination and commitment to delivery.
- Copes well under pressure.
- Demonstrates resilience.
- Strong facilitation Skills.
- Strong work ethic and drive for results.
- Values quality and produces high-quality work at all times.
- Good verbal and written communication skills, including an extensive vocabulary of general language and ICT terminology.
- Reliable – ensures that if an assignment is allocated, it will be completed as agreed.
- Willing to learn other platforms.
- Demonstrates high ethics and adherence to company values
- DevOps experience is a requirement
Technical Competencies
- Operating systems – Good working knowledge of installation, maintenance, scripting, configuration, security, monitoring, tuning and troubleshooting: Windows, Linux
- Application Servers – Working knowledge of installation, configuration, monitoring, tuning and troubleshooting:
- Java stack – J2EE, JBOSS, Glassfish, WebLogic, Tomcat, Jetty or similar
- .NET stack – IIS, MSMQ, etc.
- Databases – good command of SQL skills (MS and MySQL dialects).
- Experience in monitoring and troubleshooting tools.
- Functional knowledge of network protocols and connectivity troubleshooting.
- Knowledge of container technology (e.g. Docker) is strongly preferred.
- Previous experience with public (Azure and GCP) and hybrid-cloud solutions is strongly preferred.
- Knowledge of basic Business Process Management.
- Log file analysis / Troubleshooting skills.
The final remuneration package offered by the employer will be determined based on market standards, considering the candidate’s qualifications, skills, and level of experience.
The employer retains the prerogative to provide a remuneration package that aligns with industry norms and the specific attributes of the selected candidate.
Desired Skills:
- devops
- application engineer
- itil
- support