Tier 3 Senior Support Engineer (East London) – Eastern Cape Eastern Cape

Nov 6, 2024

ENVIRONMENT:

PROVIDE cloud, infrastructure, datacenter, software, and end user computing support as your technical expertise as a solutions-driven Tier 3 Senior Support Engineer is wanted to join the East London division of a dynamic Internet Service & Network Specialist. You will assist with escalations from 2nd Line Support Engineers, provide 3rd Line datacentre software support, conduct Preventative Maintenance and architect new solutions. Applicants will require Matric/Grade 12, an IT-related qualification (Certification, Diploma, Degree) and one of the following Certifications: MCSE, VCP, CCE, HPE (DC) (End User), DELL (DC) (End User), VMware, Veaam. You will need at least 7-10 years’ experience supporting ITC environments, possess a valid Driver’s Licence with your own reliable vehicle with the willingness to make use of your own vehicle for business travel.

DUTIES:

  • Assist with escalations from 2nd Line Support Engineers.
  • Provide 3rd Line datacentre software support
  • Preventative Maintenance (Patch Management).
  • Remediate issues identified by audit and monthly reporting.
  • Technologies include (but not limited to) –
    • Cloud Services: Azure, AWS, Google Cloud
    • Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
    • Citrix Virtualisation
    • Application Delivery Controllers: F5, Citrix, FortiADC
    • Operating Systems: All Microsoft & Linux
    • MS infrastructure: Active Director, Exchange, SQL, SCCM
    • Backups: Veeam, Backup Exec
    • Monitoring: N-Central, SCOM, PRTG, WhatsUp, SolarWinds, Nagios, Quest
    • Antivirus: McAfee, ESET, Symantec, Kaspersky
    • End User computing
    • Storage Area Network

  • Networking.
  • Proactive analysis and reporting on system health.
  • Present reports to customers during monthly feedback sessions.
  • Submit change control and remediate reported findings.
  • Architect new solutions.
  • Contribute to PM to compile project plans based on architecture and resource availability.
  • Implement projects in line with planning and architecture.
  • Document implementations and provide SOPs.
  • Management of Internal, Vendor and Business Partner resources delivery.
  • Aware of and manage project delivery within budget.
  • Timeous submission of relevant documentation which effect billing.
  • Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation).
  • Ensure HEAT management system is up to date and complete.
  • Work with Service Management to ensure on time delivery.
  • As required – develop accurate As-Built Documentation after delivery.

REQUIREMENTS:

Qualifications –

  • Matric or Grade 12 Essential.
  • IT qualification (Certification, Diploma, Degree).
  • One of: MCSE, VCP, CCE, HPE (DC) (End User), DELL (DC) (End User), VMware, Veaam.

Experience/Skills –

  • Minimum 7-10 years’ experience supporting ITC environments.
  • Valid Driver’s Licence own reliable vehicle.
  • Willing to make use of own vehicle for business travel.

Advantageous –

  • OpenText product experience.

ATTRIBUTES:

  • Problem solving and critical thinking skills.
  • Applies best practices for effective communication and problem-solving.
  • Excellent written and verbal communication skills.
  • Strong customer facing/customer service skills.
  • Can work under pressure and meet deadlines.
  • Able to manage sensitive and sometimes confidential information.
  • Self-motivation and able to take responsibility.
  • Manage and prioritise tasks and time efficiently.
  • Able to demonstrate initiative and a proactive approach to daily tasks.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

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Desired Skills:

  • Tier
  • 3
  • Senior

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