Join Our Dynamic Team: ITSM Specialist Wanted!
Are you a tech-savvy problem-solver with a passion for delivering exceptional IT service management? Do you thrive in a fast-paced, agile environment?
If you have experience working with ITSM processes, know your way around platforms like ServiceNow or BMC Remedy.
We want YOU to be part of our vibrant team!
Your Role:
As an ITSM Specialist, you’ll be at the heart of our IT operations, ensuring smooth, efficient, and top-quality service delivery. You will support the IT Service Management (ITSM) processes, leveraging your knowledge and experience with tools like ServiceNow or BMC Remedy to manage incidents, streamline reporting, and keep our systems running at full throttle.
Your key responsibilities will include:
- Managing Incidents: You’ll troubleshoot and resolve issues, ensuring minimal disruption and optimal service quality.
- ITSM Reporting: You’ll help provide insightful, data-driven reports that enable continuous improvement across the board.
- ITIL Expertise: Bring your ITIL knowledge to the table, ensuring our IT service management processes are always aligned with best practices.
What We’re Looking For:
- ITIL Experience: A solid understanding and experience with ITIL processes is a must.
- ITSM Tools: Experience with platforms like ServiceNow or BMC Remedy is a huge plus.
- Agile Mindset: You’ll be part of a fast-moving team, so experience in an Agile Working Model (AWM) and the ability to adapt quickly to change will help you thrive.
Ready to Make an Impact?
If you have the expertise and enthusiasm to take our ITSM game to the next level, we want to hear from you! Apply now and let’s make IT work better, together.
Desired Skills:
- itsm
- BMC