We are looking for a few remote Junior IT Support Technicians who is passionate about technology, thrives in problem-solving, and has a strong growth mindset. This role is ideal for individuals with basic tech support skills who are eager to learn and grow.
TECHNICAL PROFICENCY
- Service Desk (FreshDesk)
- Opening & closing tickets correctly.
- Using the correct terms.
- Telephony (ULS)
- Setting up a new trunk, new user on Yealink.
- Announcements
- Call order
- Cloud Network Platform
- Configure & Manage (Meraki)
- Email & Endpoint
- Configure & Manage (Mimecast, Checkpoint Harmony)
- Security Awareness
- Windows 2FA
- POPI Compliance
- Office 365
- Configure & Manage
- SharePoint/OneDrive
- Outlook
- Teams
- Forms
- CoPilot
- DMARC
- Configure & monitor weekly
- Cloud Server
- Configure & monitor weekly (Azure, AWS)
- Backup Cove
- Configure & monitor weekly (Cove, NetBackup)
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People Management: Monitor performance against set goals & objectives, Foster a positive work environment and employee morale, Offering constructive feedback and recognition to team members, Encouraging teamwork and cooperation particularly in line with achieving set goals & targets.
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Client Management: Know all clients, Follow-up after every project, Do a client questionnaire, Ask client how we can do better, Provide feedback in Team Meeting, Follow-up on closed tickets, Do courtesy calls, Provide feedback in Team Meeting.
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Conflict Resolution: Effectively managing and resolving conflicts within the team.
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Leadership and Coaching: Developing employees’ skills and potential.
OPERATIONAL EFFICIENCY
- Goal Setting and Planning: Defining objectives and creating strategies to achieve them.
- Process Improvement: Identifying and implementing process enhancements.
- Resource Management: Optimising the allocation of resources. Using Planner to ensure that deadlines are met.
- Project Management: Overseeing projects from initiation to completion.
- Quality Control: Ensuring products or services meet standards.
Financial Performance
- Budgeting and Financial Planning: Developing and managing budgets.
- Cost Control: Identifying cost-saving opportunities.
- Revenue Generation: Increasing sales or revenue.
- Profitability: Maximising profits.
Client Focus
- Client Satisfaction: Meeting customer needs and expectations.
EXPERIENCE & QUALIFICATIONS
- Minimum of 2 – 5 years of experience in IT field.
- Minimum matric certificate
If you do not recieve feedback from us within two weeks, please consider your application unsuccessful.
Desired Skills:
- IT
- Windows
- Linux
- Cloud
Desired Work Experience:
- 1 to 2 years Systems / Network Administration
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
We are a producer and provider of IT solutions aimed at a wide group of business recipients. We supply Internet solutions (cloud computing) based on the latest technologies backed by our long hands-on experience.