iOCO Infrastructure Services Invites You to Explore Possibilities.
We are looking for a proactive Service Desk Engineer who is passionate about delivering top-notch IT support and ensuring seamless technology experiences. Skilled in troubleshooting, resolving technical issues, and providing exceptional customer service.
What you’ll do:
- Efficient and effective logging and allocation of incoming calls and assisting
- Engineers / involved parties in ensuring all calls are attended to and closed.
- Ensure that all calls are logged within ITSM tool as per the required operational processes.
- Assist team with work overload as and when required and ensure general administration work is up to date.
- Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
- Follow appropriate escalation procedures as and when required.
- Ensure adherence to respective client specific Operational Manuals.
- Responsibility for own career development as agreed (including own technical and functional skills).
Your expertise:
- 2 – 3 Years’ experience in an IT service desk environment
- 2 – 3 Customer service experience
- 1 – 2 Years’ experience in First call resolution
Qualifications required:
- Grade 12
- A+, N+
- Telephone Etiquette Skills
- ITIL4
Other information applicable to the opportunity:
- Contract Position
- Location: Sandton Onsite (open plan office)
Why work for us?
If the daily grind makes you wonder if there’s more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You’ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we’re challengers, disruptors, and innovators. We’re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We’re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
Desired Skills:
- Adaptability
- Authenticity
- Partnership
- Ingenuity
- Mastery