IT support technicians play a vital role in organizations by ensuring the smooth functioning of technology and systems.
- Installing and configuring computer hardware, software, and networks
- Providing technical support and assistance to end-users
- Diagnosing and resolving hardware, software, and network issues
- Maintaining and updating technical documentation and manuals
- Monitoring and maintaining computer systems and networks to ensure proper functioning
- Setting up new user accounts and profiles
- Conducting routine maintenance and upgrades on systems and networks
- Keeping abreast of new technologies and trends in the [URL Removed] technical support to end-users
- Troubleshooting hardware and software issues
- Configuring and installing new hardware and software
- Maintaining accurate records of support requests and resolutions
- Computer network support specialists, on the other hand, focus on:
- Designing and maintaining company networks
- Monitoring network performance and addressing issues as they arise
- Collaborating with other IT teams to resolve network problems
- Implementing security measures to protect company networks from potential cyberattacks
Qualification:
Minimum Qualifiacation IT Diploma
At least 2 years woorking exprience
Desired Skills:
- See above spec