About our client:
Our client, established in the 90’s and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity and have a commitment to unity.
What you will be doing:
- Keep an eye on, check out, and help get rid of security threats.
- Take care of service requests and stick to SLA standards.
- Set up, configure, and troubleshoot laptops, desktops, printers, and mobile devices.
- Handle user accounts by creating, changing, and deleting them in all systems.
- Help out IT Admins with escalated calls.
- Provide support for Video Conferencing and biometric access control equipment.
- Handle configuration, administration, and troubleshooting for O365 services, including Exchange, Teams, Sharepoint Online, OneDrive, and InTune.
- Join meetings and keep accurate documentation as needed.
What our client is looking for:
- MCP, A+, N+, or M365 Certified Administrator (or something similar).
- 4 – 6 years of experience in desktop support or a Tier 1 IT Support Engineer role.
- Experience with Microsoft AD and/or Entra ID
- Ability to install, fix, and troubleshoot desktop operating systems, Office 365 apps, hardware (laptops, desktops, printers, mobile devices), and network issues.
- Ability to install, support, and troubleshoot voice applications
- Experience with anti-virus and security issues.
- Ability to prioritise and work under pressure
- You’re accurate and can stick to company policy
Job ID:
- J106831
For a more comprehensive list of opportunities that we have on offer, do visit our website – [URL Removed]
Desired Skills:
- IT Support
- Office 365
- Active Directory