A well established, IT consulting firm is looking for a qualified and experienced individual to join their team!
Requirements:
- Relevant degree (Computer Science / IT / Engineering) is required
- Certification in CompTIA A+, Microsoft Certified IT Professional would be advantageous
- Min 3yrs experience as a IT Support Technician is essential
- In depth understanding of diverse computer systems, networks and CCTV systems
- In depth knowledge of Office 365 (Exchange, SharePoint etc.)
- Valid Drivers License with Own Transport
Responsibilities:
- Oversee and support all Service Level Agreement clients and manage IT support tickets
- Manage all SLA and ad hoc client requirements and tickets within agreed timeframes
- Perform technical support function, while managing senior end user communications and relationships
- Identify possible client leads and escalate to Manager as needed
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Perform troubleshooting to diagnose and resolve problems
- Create and maintain documentation on IT manuals and procedures
- Supervise and perform installations of all data network and CCTV systems
- Define hardware and network requirements
- Install well-functioning LAN/WAN and other networks and manage components
- Offer timely technical support
- Liaison with suppliers and clients
Attention to detail
Problem solver
Good communication skills
Desired Skills:
- IT Support
- CCNA/CCNP
- Troubleshoot