PLEASE NOTE THIS IS A TWO YEAR CONTRACT ROLE
A vacancy exists within the this dynamic Department of a large, well established automotive organisation and is based in Johannesburg.
This position reports to the Manager After Sales Systems and will focus on co-ordination of the development of systems, analysis of business needs and liaison between business and third parties across projects
KEY PERFORMANCE AREAS
- Supporting, maintaining, and managing key dealer systems, mainly focusing on customer experience systems.
- Collaborating with stakeholders to understand business goals and requirements and translate them into project requirements.
- Conducting requirement elicitation sessions, documenting detailed business requirements, process flows, and functional specifications.
- Working closely with the development teams to ensure the delivery of high-quality projects.
- Acting as the primary point of contact between development teams and stakeholders. Communicating updates, project timelines, and progress effectively and advocating for the customer in all project discussions and decisions.
- Executing digital strategies that align with business objectives and enhance the overall user experience.
- Gathering and incorporating stakeholder feedback into the development cycle.
- Analysing market trends, customer feedback, and competitive landscape to inform decision-making.
- Developing project plans, timelines, and budgets in collaboration with stakeholders and tracking project performance against objectives.
- Managing the end-to-end project lifecycle, including initiation, planning, execution, monitoring, and closure.
- Coordination (meetings & events).
QUALIFICATIONS AND EXPERIENCE:
- NQF Level 7 (Minimum 360 credits on level 8 framework) qualification in Information technology or equivalent qualification.
- At least 3 years’ industry experience (i.e. product owner, business analysis or project management would be advantageous).
- Customer experience systems knowledge and experience – advantageous
- Automotive industry knowledge and experience – advantageous.
- Excellent verbal and written skills with ability to communicate at different levels.
- Ability to manage various tasks with multiple time spans concurrently, respond to and manage changing priorities.
COMPETENCIES:
- Strong communication and interpersonal skills
- Project management expertise
- Stakeholder collaboration and relationship management
- Analytical thinking and decision-making
- Customer-centric mindset
- Self-leadership and teamwork
- Problem-solving and conflict resolution
- Technical proficiency in IT systems
- Adaptability to changing priorities
- Effective presentation and reporting
- Attention to detail
- Relationship building
Desired Skills:
- CRM Systems
- Product Owner
- Market trends
- Customer Feedback
- Project Management