IT Operations (Mobile Network)
ESSENTIAL SKILLS REQUIREMENTS:
- Self-motivated & proactive
- ITIL / IT Service Management process knowledge
- Solid IT operations experience (Incident-, Change-, Problem-Management), ideally in enterprise environments
- Project management skills
- Provider steering experience (Mobile network operators, support provider)
- Excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues
- Solid understanding of mobile network technologies (4G, 5G, NB-IoT, SMS, SIM Subscription Management)
- Good overall IT infrastructure technology understanding
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
- Experience in coordination and steering small teams
- Strong communication and documentation skills
- Willingness to take over responsibility for topics
- Capacity to interpret business needs and implement solutions
- Ability to handle any situation and work under pressure
- Control and actively work on improving MTTR for ITSM incidents
- Commitment to delivering high-quality work on time
- Agile working methodologies (Scrum, Kanban)
- Effective stakeholder management and communication skills
- Strong initiative to find ways to improve solutions, systems and processes
- Knowledge in DevOps principles and steering of teams
- Release management process and procedure knowledge
QUALIFICATIONS/EXPERIENCE NEEDED:
- Minimum of 5 years of IT operations experience
- Degree in Information Systems or equivalent experience
- ITIL Foundation certification (advantageous)
- Project management certification (advantageous)
Desired Skills:
- IT Operations
- Mobile Network
- IT Service Management
- IT infrastructure