Tech problems fear you.
If you can squash bugs before your coffee gets cold and explain complex issues in plain English, we’ve got the perfect seat for you on our support squad.
Requirements:
- A minimum 3-year tertiary qualification from an accredited university, either in Commerce or Computer Sciences or Industrial Engineering.
- At least 3 years Application Support experience covering infrastructure and operational aspects.
- Experience using IT Service Management ticketing systems (JIRA Service Management preferred)
- Intermediate-to-advanced SQL expertise including (Stored Procedures, queries, triggers, jobs and general database management skills). Understanding SQL replication would be a plus.
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
- A desire to provide excellent customer service
- Strong problem solving and analytical skills
- Experience of supporting and maintaining production systems in a customer-facing support environment
- Ability to organise own workload and handle a number of tasks simultaneously
- Experience of database systems, reporting and query tools
- Demonstrable level of technical aptitude
Duties would include:
- Providing application support to users – Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions.
- Investigate and analyse system issues to determine cause of issues and appropriate corrective action.
- Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specifications and that divisional, quality and industry standards are met.
- Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
- Review and recommend continuous improvement of the systems and support processes.
- Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.
- Maintain data quality and integrity within the system.
- Provide clear, professional, informative and appropriate communication with colleagues, customers and suppliers.
- Carry out system maintenance tasks and processes to agreed schedules.
Hit apply today for more information!
Desired Skills:
- SQL
- ticketing systems
- Jira
Desired Qualification Level:
- Degree
About The Employer: