DBN000042 – Help Desk Technical Support – CPT Eastern Suburbs
Purpose of the Job:
To provide general technical support & troubleshooting for various IT issues, such as software problems and account access etc.
Required Qualifications
- Matric
- 2 years’ experience in Information Technology Industry
- Training in networking and relevant Information Technology qualification
- Valid Drivers Licence
Technical Competencies & Experience:
- Making outbound calls to priority 1 clients with offline venues/devices identified by the network offline list.
- Attend to all incoming technical calls on the technical help-desk within agreed service levels.
- Escalate priority issues and logging unresolved queries correctly to the appropriate resource for attention.
- Manage, monitor and maintain assigned network venues
- Establish contact with venues needing technical assistance that forms part of your assigned networks.
- Manage Engine System administrator
- Will be required to create quotes and send to client for approval and maintain 100% accuracy
- Other duties as required
Behavioural Competencies:
- Strong analytical and problem-solving skills
- Excellent communication
- Ability to work well in a pressurised environment
- Ability to adapt to changing circumstances
IMPORTANT – Only shortlisted candidates meeting the above criteria will be considered. If you do not hear from us within two weeks of applying, please consider yourself unsuccessful.
Desired Skills:
- hel[desk
- help desk
- technical support