Senior Business Analyst
Responsibilities/Tasks
Requirements Management
- Lead and facilitate requirements elicitation sessions with client stakeholders through workshops, interviews, and collaborative discussions to ensure comprehensive and accurate requirement gathering.
- Analyse complex business processes, systems, data flows, and rules to identify improvement opportunities, provide input to inform solution design, and ensure alignment with business objectives.
- Take ownership of the full requirements lifecycle, including the analysis, capture, refinement, validation, and traceability of requirements using Enterprise Architect (EA) and the company standards.
- Ensure requirements are complete, consistent, and aligned to business goals, and oversee the creation and maintenance of supporting documentation and artefacts.
- Lead the verification and validation of built systems by reviewing actual behavior against specified functional requirements and driving resolution of any discrepancies.
- Guide and mentor Junior Business Analysts in best practices for documentation quality, traceability, stakeholder engagement, and prioritisation based on customer value and delivery impact.
- Collaborate with cross-functional teams to support effective prioritisation and sequencing of requirements, taking into account business value, technical feasibility, and interdependencies.
- Analyse and inform of the impact of requirement changes on existing business processes and systems, providing input to support accurate costing.
- Promote a system-thinking approach by evaluating broader operational context — including performance, exception handling, and business continuity — when assessing solution options or impacts.
Stakeholder Engagement and Communication
- Build and maintain trusted relationships with diverse stakeholder groups, including clients, business owners, delivery teams, and executives, through clear and consistent engagement.
- Facilitate alignment between business and technical stakeholders by translating complex business needs and communication into structured, understandable formats for both audiences.
- Proactively manage stakeholder expectations throughout the project lifecycle by clearly communicating scope, constraints, priorities, and changes.
- Represent the Business Analysis function in cross-functional forums and workshops with client stakeholders.
- Navigate conflicting stakeholder perspectives by applying negotiation and conflict resolution techniques to reach practical, value-aligned outcomes.
- Lead the preparation and delivery of structured presentations, walkthroughs, and feedback sessions to communicate requirements, solution options, and analysis outcomes.
- Support and guide junior and intermediate BAs on effective stakeholder communication, meeting facilitation, and documentation clarity.
Collaboration and Implementation Support
- Lead or participate in multiple projects by completing and updating necessary project documentation, managing project scope, determining priorities, and ensuring efficient and on-time delivery of project tasks and milestones.
- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders.
- Represent client functional requirements throughout all phases of SDLC.
- Collaborate closely with cross-functional teams to implement the functional requirements, providing necessary guidance during the Development and QA process.
New Initiative Scoping and Analysis
- Support management in new or existing initiatives by way of developing business solution proposals and presenting them to client stakeholders.
- Identify business opportunities in existing client environment.
- Define work scope and estimate business analysis effort for new initiatives.
Minimum Requirements
- Tertiary qualification in Commerce, Informatics, Industrial Engineering or Information Systems (or similar).
- Business Analysis diploma/certification (advantageous)
- 9 or more years demonstrated experience as a Business Analyst in the functional analysis, design and qualification of large-scale business solutions in a transaction based and message rich business systems environment.
- Thorough understanding of SDLC and the role of the business analyst in it, from initiation through to transition into the target operational environment.
- Demonstrated use of business modelling techniques in accordance with BPMN and UML standards.
- Knowledge of Software testing/QA
- Demonstrated use of Sparx Enterprise Architect (advantageous)
- Demonstrated use of Function Point measurement (advantageous)
Personal Profile
- Advanced analytical, problem-solving, and critical thinking skills.
- Ability to deal with high complexity and integrate information.
- Possesses a strong quality orientation with a consistent record of identifying and leading process improvements.
- Excellent communication skills (presentation, written, verbal) with the ability to engage with teams and diverse stakeholders at various levels.
- Demonstrated experience as a self-starter and thought leader.
- Adaptable and resilient in dynamic environments, able to shift focus and manage change effectively.
- Ability to communicate with multiple stakeholders
- Excellent documentation skills.
- Attention to detail
- High relationship awareness and well-developed self-management.
- Quick learner
- Team player. Ability to work effectively and collaboratively within a cross-functional team (UX, BA, Engineers/architects, Test Analysts, Devs, PM).
Desired Skills:
- SDLC
- Testing/QA
- BPMN and UML