Positions Specification
- (Minimum level required to perform the job)
- Grade 12 or equivalent NQF level 4 qualification
- Qualification A+ Certification (Lvl 1)Qualification A+ and N+ Certification (Lvl2)Qualification A+ and N+ Certification, MCSE / CCNA (Lvl3)
Minimum Requirements
- Up to 2 years practical experience (Level 1)
- 2-3 years practical experience (Level 2)
- At least 5 years practical experience (Level 3) Solid VOIP Skills
- Ability to diagnose and repair hardware and software on desktops and notebooks
- Working knowledge/exposure of various models of printers
- Must be customer focused and have effective productivity/work output
- Administration, stock control ability
- Must pass security clearance (if required by the customer)
- Able to assist with standby after hours
- Valid/Legal drivers licence
Key Tasks
- Perform hardware and software calls within required Service Levels following company procedures
- Travel to customer sites and maintain vehicles to be available
- Complete job cards/electronic systems and sign stock receipts as required
- Identify opportunities to grow the business of the company
- Ensure safekeeping of stock under control
- File all administration in accordance to company policy
- Perform monthly stock takes after hours with management
- Troubleshooting malfunctions of network hardware and software applications, routers, switches, telephones, environmental units (ups, surge protection systems, etc.) and security systems to resolve operational issues and restore services
Self Development:
- Responsible for self-development by keeping abreast of new development by following the applicable processes and procedures.
- Any ad hoc function required to perform from management from time to time
Desired Skills:
- Customer Focus
- Communication (Verbal And Written)
- Ability to work under pressure
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
Sizwe IT Africa Group