We are looking for a highly experienced Senior Business Analyst with deep expertise in POS systems, CRM platforms, and Omni-channel retail environments. This role is critical in driving digital transformation initiatives, enhancing customer journeys, and optimizing retail operations across all channels.
Responsibilities:
- Lead end-to-end business analysis for POS, CRM, and Omni-channel projects.
- Collaborate with cross-functional teams to gather, document, and validate business and technical requirements.
- Analyze current retail systems and processes to identify gaps and improvement opportunities.
- Drive the integration of POS and CRM systems with e-commerce, mobile, and in-store platforms.
- Translate business needs into functional specifications and user stories.
- Support solution design, vendor selection, and system implementation.
- Facilitate workshops, stakeholder interviews, and user journey mapping.
- Ensure alignment of technology solutions with business goals and customer experience strategies.
- Conduct UAT planning, execution, and training for end-users.
- Monitor post-implementation performance and recommend enhancements.
Experience:
- 10+ years of experience as a Business Analyst, with at least 5 years in a senior or lead role.
- Proven experience with POS systems (e.g., Oracle Retail, NCR, Lightspeed, etc.).
- Strong knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
- Understanding of Omni-channel retail strategies and customer engagement.
- Experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence).
- Strong analytical, documentation, and stakeholder management skills.
- Proficiency in business process modelling and data analysis (Excel, SQL, BI tools).
Qualifications:
- Bachelors degree in Business, Information Systems, or related field.
- CBAP, PMI-PBA, or similar Business Analysis certification.
- Experience with customer journey mapping and CX design.
- Familiarity with API integrations and middleware platforms.
- Retail industry background with exposure to e-commerce and loyalty programs
Desired Skills:
- Excel
- SQL
- and BI tools
- Experience with ERP and CRM systems
Desired Qualification Level:
- Degree
About The Employer: