Work from home
Full time US working hours: 3pm-11pm/4pm-12am SAST, Monday-Friday
The Technical Project Manager plays a vital cross-functional role in ensuring successful technical project execution from conception to closeout. In addition to hands-on deployment work, this role is responsible for creating Statements of Work (SOWs), developing detailed project plans, documenting step-by-step implementation procedures, and serving as a communication bridge between internal teams and key client stakeholders.?
This position requires a detail-oriented, proactive technician with excellent communication and organizational skills who can balance technical tasks with project coordination responsibilities in a fast-paced MSP environment.?
Key Responsibilities:?
- Project Planning & Documentation?
- Develop project scope, goals, deliverables, and timelines in coordination with internal and external teams.?
- Draft and maintain detailed Statements of Work (SOWs) and technical implementation plans.?
- Create step-by-step deployment runbooks, task lists, rollback procedures, and contingency plans.?
- Maintain project documentation in centralized systems and ensure accessibility for all stakeholders.?
- Execution & Technical Delivery?
- Perform installations, migrations, upgrades, and other technical project tasks in line with defined scopes.?
- Coordinate hands-on activities with Tier 1-3 teams as needed for support, testing, and deployment.?
- Ensure changes adhere to HIPAA, security, and client-specific compliance requirements.?
- Communication & Stakeholder Engagement?
- Act as a central point of contact for technical status updates and milestone tracking.?
- Provide clear, timely updates to both internal teams and external client contacts throughout the project lifecycle.?
- Collaborate with dispatch and service delivery to schedule work in a way that minimizes disruption.?
- Coordinate and lead project kickoff and post-deployment review calls with clients.?
- Process & Knowledge Sharing?
- Identify gaps in documentation and contribute to the internal knowledge base (KB articles, SOPs).?
- Conduct handoffs to support teams’ post-deployment with full documentation and training where necessary.?
Key Performance Indicators (KPIs):?
- SOW Accuracy & Approval Rate: = 90% SOWs approved with minimal revision required.?
- Project Task Completion Timeliness: = 95% tasks delivered on or ahead of schedule.?
- Client Communication Score (internal feedback): = 4.6/5 from stakeholders and project managers.?
- Post-Deployment Issue Rate: = 5% within 30 days of go-live.?
- Documentation Completion Rate: 100% prior to project closeout and handoff.?
- Internal Knowledge Contribution: Contribute at least one KB article, SOP, or process improvement per project or deployment to support ongoing operational efficiency and knowledge sharing.?
Desired Skills:
- MSP
- Management
- Statements of work