Reports To: Senior Systems Administrator / IT Ops Manager
Location: Bedfordview (With possibility of hybrid)
Company Overview:
An established player in the South African long term insurance market with over 25 years of experience in non-traditional sectors. We sell and administer a full range of funeral insurance products in the trade union environment and have a very close working relationship with NEHAWU. We are focused on client centricity and solving needs for South Africans with innovation, unique & creative solutions, and products.
Role Description:
The candidate would be responsible for installing, updating, and configuring these systems; taking proactive steps to monitor and identify any potential issues, and implement preventative measures; ensure system back-ups are taking place as required, and handle any down time effectively.
The ideal candidate will possess a strong technical background, hands-on experience, and a proactive approach to problem-solving in a dynamic business environment.
Key Responsibilities:
• Administer, monitor, and maintain all company network infrastructure (LAN, WAN, VPN, wireless, and firewalls).
• Install, configure, and maintain physical and virtual servers (Windows, Linux, etc.), ensuring optimal performance and availability.
• Manage and maintain telephony infrastructure and systems and the optimisation of thereof.
• Monitor systems for performance, reliability, and security, responding to alerts and resolving issues proactively.
• Manage and report on root cause analysis for faults with remedial action.
• Troubleshooting and monitoring network related performance focusing on the remote and on-site deployment.
• Setup monitoring software for performance on servers to do preventative maintenance.
• Assist support team on complex technical issues.
• Work together with the department manager to define policies and procedures relating to network performance and security.
• Secure server environments by creating documented polices with procedures, implementation, and the monitoring thereof.
• Ensure network protocols are documented refining security between network devices.
• Oversee patch management policy.
• Budget control and administration of software licensing.
• Maintain vendor and supplier relations.
• Stay abreast of emerging technologies and best practices to recommend improvements and ensure compliance with industry standards.
Qualifications, Skills, and Experience:
• Minimum of 3 years’ experience with infrastructure maintenance.
• Understanding of SQL backups
• Microsoft Azure experience
• Advantageous:
o BSC in Computer Science or a related field
o Microsoft certifications
o Security certifications
o Expertise or experience with ManageEngine range of products.
• Proven expertise in network administration (TCP/IP, DNS, DHCP, VLANs, firewalls, wireless).
• Strong knowledge of server technologies (Windows Server, Linux/Unix, Active Directory, virtualisation platforms such as VMware or Hyper-V).
• Certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, or similar.
• Familiarity with monitoring and management tools (e.g., Nagios, SolarWinds, Zabbix).
• Experience in cloud infrastructure (AWS, Azure, Google Cloud).
• Knowledge of scripting languages (PowerShell, Bash, Python) for automation.
• Strong skills for daily operational challenges.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team, including participation in an on-call rotation if required.
Success Criteria:
• All company systems remain available, and work optimally.
• All networks are operational and work optimally.
• Network and system protocols and team processes are documented and maintained.
Remuneration & Benefits:
• Performance-based annual bonus.
• Subsidised Life and Disability Cover.
• Funeral Cover
Desired Skills:
- AWS
- Infrastructure
- Microsoft Azure
- SQL