Purpose of the role:
The Junior Support Engineer provides first-level technical support, assists with system setup and user account management, and gains hands-on experience with IT support tools and processes. This role is designed to develop foundational technical skills while supporting the IT team in daily operations.
Key Responsibilities:
- Provide first-level support for basic hardware, software, and system issues.
- Assist with system setup, configuration, and user account management.
- Document system configurations, troubleshooting steps, and standard procedures.
- Support the IT team in maintaining system performance and reliability.
- Gain practical experience with IT support tools, processes, and best practices.
- Escalate unresolved issues to higher-level support or senior engineers.
- Maintain awareness of emerging technologies relevant to the role.
RequirementsMinimum Requirements:
- NQF Level 4 qualification or a Degree in Information Communication Technology (ICT) or related field, including Information Systems.
- Relevant certifications such as Microsoft, Oracle, or AWS are desirable.
- Minimum of 2 years’ experience in a Support Engineer or similar technical support role.
Desired Skills:
- Technical support
- server support
- network support troubleshooting
- diagnostics
- software installation
- software updates
- it support
Desired Qualification Level:
- Diploma
About The Employer: