An established company with national footprint within the financial sector is seeking to hire a highly skilled Junior IT Support Technician to join their team. This is an excellent opportunity for an individual with strong technical skills to grow their career within a reputable organisation. Your:
- Formal Education:
- Relevant degree or diploma
- Microsoft 365 Fundamentals (MS900)
- Microsoft Azure Fundamentals (AZ900)
- ITIL V3/4
- Experience:
- Minimum of 2 years’ experience in a support role
- Experience working in Microsoft 365 Environment
- Experience working in Microsoft Azure Environment
- Critical Competencies
- Strong customer service acumen
- Strong technical knowledge (Microsoft 365, networking, server maintenance)
will enable you to do the following duties:
- Support
- Provide desktop and end user support to all users.
- Implement instructions or requests in line with company procedures
- Support implementation of projects in line with company procedures
- Continuously update information in the assigned ticketing system
- Create and continuously update site documentation
- Fault tracking and reporting
- Regular feedback to internal stakeholders and line manager
- Educate employees regarding IT matters and Group policies, processes and standards
- Processes
- Facilitate support function in line with support and ticketing process
- Implement support in line with agreed service levels
- Educate employees about and enforce support and ticketing process
- Effectively communicate during the fault resolution process
- Technology
- Identify any shortcomings and opportunities to improve infrastructure
- Identify and communicate any recurring problems
- Monitor technological infrastructure (networks and computer systems)
- Full working knowledge of Microsoft 365.
Desired Skills:
- Junior
- IT
- Support