Business Process Analysis (45%)
- Analyse information, business processes, and operational workflows to identify gaps, opportunities, and improvement areas.
- Facilitate workshops and requirements-gathering sessions with multiple stakeholders.
- Document business requirements, process flows, use cases, wireframes, and functional specifications.
- Translate business needs into practical IT solutions aligned with organisational standards.
- Support business units with business case development and continuous improvement initiatives.
- Maintain system knowledge, compile user guides, manuals, and FAQs, and hand over system functionality to relevant owners.
Solution Testing (45%)
- Participate in sprint planning and backlog refinement.
- Review requirements and define clear testing strategies and test scopes.
- Create test plans, test cases, and scripts, and perform various testing types, including unit, integration, regression, functional, negative, and performance testing.
- Log defects, communicate test findings, and verify fixes.
- Coordinate and facilitate User Acceptance Testing (UAT).
IT Solution Support (10%)
- Provide quality support services within agreed SLAs and availability targets.
- Monitor feedback and proactively enhance service delivery to meet business needs.
Minimum Requirements:
Education:
- Matric
- National Diploma or Degree in Information Systems.
- Diploma in Business Analysis.
- ISTQB Certificate (Foundation Level).
- 5 years of Proven Business Analysis with Manual Testing experience in an Agile way.
Tools:
- Test Management Tools: Azure DevOps.
- Automation Testing Tools: Playwright, Dot Net, Postman and Swagger.
- Defect Tracking Tools: Azure DevOps.
- Collaboration Tools: Microsoft Teams.
Desired Skills:
- Test Management Tools
- Automation Testing Tools
- Defect Tracking Tools