Ensuring that IT services are designed and implemented to support both daily operational needs and strategic objectives. Ensure the security and integrity of data, , provide technical support, and enhance overall productivity through effective technology solutions.
RESPONSIBILITES:
- IT Strategy and Planning
- Technical Support and Operations
- Cybersecurity
- Conduct regular security audits and train staff on best practices.
- Compliance and Risk Management
- Develop and implement IT strategies aligned with overall company objectives.
- Maintain up-to-date knowledge of technology trends to ensure innovation.
- Oversee the the company’s IT infrastructure, ensuring reliability and security.
- Ensure all staff receive effective and timely technical support for IT-related issues.
- Implement and manage helpdesk systems for tracking IT issues.
- Establish and enforce cybersecurity measures to guard against data breaches.
- Lead IT projects, ensuring they are completed on schedule and within budget.
- Collaborate with other departments to understand their IT needs for tailored solutions.
- Develop and implement a business continuity plan (BCP) to ensure that IT systems can recover and sustain operations during a disruption or disaster.
- Ensure compliance with IT regulations and standards in South [URL Removed] comprehensive documentation for audits and reviews.
- Developed a comprehensive IT strategy that increases operational [URL Removed] and updated the strategy to align with business growth.
- Maintained uptime on all IT systems and infrastructure, with regular reviews and updates to enhance performance and security.
- Technical support requests/Queries are resolved within the agreed timeframe.
- cybersecurity measures that lead to zero data breaches annually, conduct biannual training sessions for staff on security awareness.
- Successfully deliver IT projects on time and within budget, with documented completion reports and stakeholder feedback.
- Ensure that the business continuity plan is tested and updated.
- IT projects delivery on time and within budget at least 90% of the time, with documented completion reports and stakeholder feedback.
- Conduct performance reviews and identify training needs for team members.
- Participate in the recruitment of subordinates in consultation with the Managing Director and the Human Resource Department
- Develop performance contracts for subordinates and conductperformance reviews to measure performance against agreedobjectives and identify training needs
- Provide guidance, coaching, mentoring and advice tosubordinates
- Address discipline and workplace conflict through initiation andcoordination of processes, and where necessary, implementappropriate disciplinary procedures
- Monitor compliance with company policies and the requiredcodes of conduct, ethics, etc.
- Signed performance contracts for subordinates
- Compliance with policies and procedures
- Climate conducive to promoting and sustaining motivational levels, productivity, and performance.
EXPERIENCE & QUALIFICATIONS
Advantageous:
- Relevant certifications (Cisco, Microsoft, ITIL)
- Bachelor’s degree in Information Technology, Computer Science, or a related field
Minimum:
? 7-10 years in IT or a related field (management / supervisory level)
Advantageous:
- 1-3 years in IT management or supervisory experience
- 1-3 years telecoms and sinage
Desired Skills:
- Management ICT
- IT service
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Diploma