Introduction
We are seeking a motivated and detail-oriented Junior Project Manager to support the delivery of customized telecommunications solutions for our enterprise and carrier clients. This role involves assisting in planning, coordinating, and executing customer-centric projects, ensuring alignment with strategic objectives, timelines, and budgets. The successful candidate will work closely with cross-functional teams including sales, technical leads, support engineers, developers, and customers to ensure successful project outcomes.
Description
Key Accountabilities:
· Support the end-to-end delivery of small to medium-scale telecom projects under the guidance of a senior project manager or delivery lead.
· Coordinate project activities across internal teams and external stakeholders to ensure timely delivery of customized telecom solutions.
· Track and report on project progress, risks, and issues using appropriate tools and templates.
· Ensure adherence to internal project governance, methodologies, and customer requirements.
· Maintain accurate project documentation and contribute to continuous improvement initiatives.
Key Responsibilities
· Assist in developing project plans, schedules, and resource allocations.
· Monitor project deliverables and timelines; escalate risks or delays as needed.
· Coordinate and schedule meetings, workshops, and customer engagements.
· Capture meeting minutes and follow up on action items.
· Support requirements gathering and scope definition in collaboration with technical leads and business analysts.
· Update and maintain project tracking tools such as Gantt charts, RAID logs, and dashboards.
· Help ensure compliance with contractual deliverables, SLAs, and customer expectations.
· Liaise with procurement, legal, and finance teams for vendor onboarding and budget tracking.
· Contribute to post-implementation reviews and lessons learned documentation.
Minimum Requirements
Qualifications and Experience:
Essential:
- Valid Project Management certification (e.g., CAPM, PRINCE2 Foundation, AgilePM Foundation).
- 2 years of experience in a project coordination, administration, or junior project management role.
- Familiarity with telecommunications, software delivery, or customized IT solution environments.
- Basic understanding of project management principles and lifecycle methodologies (e.g., Waterfall, Agile).
- Proficient in MS Office (Word, Excel, PowerPoint) and project tracking tools (e.g., Jira, Sciforma).
Desirable:
- Bachelor’s Degree or Diploma in Project Management, Telecommunications, Information Technology, Engineering, or a related field.
- Exposure to telecom technologies, or value-added service platforms.
- Experience working with cross-functional technical teams and external clients.
- Knowledge of CRM, or telecom billing platforms.
Core Competencies:
· Project Support – Provides accurate and timely administrative and coordination support to projects.
· Time Management – Efficiently handles multiple tasks and priorities.
· Problem Solving – Identifies potential issues and proactively escalates or resolves them.
· Customer Orientation – Maintains focus on customer satisfaction and service quality.
· Communication – Shares information clearly and concisely with team members and stakeholders.
· Documentation – Maintains thorough records of meetings, project plans, and action items.
· Teamwork – Works collaboratively within project teams and across departments.
Soft Skills Requirements:
- Strong interpersonal and relationship-building skills.
- High attention to detail and accuracy.
- Proactive mindset with a willingness to learn and grow.
- Positive attitude and resilience in dynamic environments.
- Ability to stay organized and calm under pressure.
- Willingness to take ownership of tasks and follow through to completion.
- Adaptability and eagerness to work in a fast-paced, evolving telecoms environment.
Values & Culture Fit:
- Catalyst – We drive change and spark innovation
- Care – Prioritizing people. Understanding and supporting each other’s perspectives
- Unity – Promoting mutual respect, open communication, and collective success
- Customer First – Driving value for customers through collaboration and innovation.
- Integrity – Acting with honesty, fairness, and transparency
- Excellence – Striving for high quality and continuous improvement
- Accountability – Taking ownership and responsibility for outcomes
Working Conditions:
- Must be flexible to support customer needs in different time zones if required.
- May be expected to travel occasionally for key customer meetings or team engagements.
- High-paced, collaborative, and cross-functional environment.
- Hybrid Working condition.
Desired Skills:
- Project Management
- project administrator
- project coordinator
- waterfall
- agile
- PRINCE2
- CAMP