The technical Analyst will work closely with business analysts and support development by doing system analysis on incidents, problems, and IT projects.
Key responsibilities
Technical
- Facilitate development for technical requirements using relevant framework and tools.
- Analysis of functional and non-function system requirements, including as-is to-be analysis, impact analysis of changes required to existing systems and processes.
- Understand application, data and enterprise architecture.
- Critically evaluate information gathered from multiple sources, reconcile information conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding.
- Technical analysis of business applications, including application APIs, servers, associated endpoints and databases.
- Creation and management of technical documentation, including integration requirements and data flows.
- Consult and co-ordinate extensively with key stakeholders across Business, IT teams and Vendors.
- Consult and support Test Analysts with requirements and testing strategies.
- Facilitate data mapping exercises through investigating service calls, using tools such as SOAPUI/Postman.
- Functional testing of the solution in line with the business requirements.
- Facilitating the deployment process and release management.
- Triaging of defects and fixes.
- The ideal candidate needs to have proven experience in contributing technically to software development projects (as a technical lead or as a technical analyst).
Qualifications
- Relevant degree in Commerce, Computer science, Statistics, Engineering, Investment Management, or related fields.
- Business / System Analysis certification/qualification an advantage.
- Software development background a distinct advantage.
Knowledge and Experience
- A deep understanding of investment and life products.
- A deep understanding of South African Investment Platforms and platform operations.
- An understanding of financial sector regulation as it relates to investment platforms.
- Experience in implementing non-functional requirements such as Performance monitoring, Security and Scalability and related tools.
- Experience doing Front End systems(web) analysis.
- Exposure to COBIT, ITIL or related framework will be beneficial.
- Exposure to data analysis, SQL, BI tools, and reporting.
- Understanding or experience in creating systems for Financial Advisers.
- Experience in building successful relationships and working collaboratively across departmental teams and third-party vendors.
- Experience working in a fast paced, proactive and delivery focused environment.
- Excellent verbal and written communication skills.
- Computer Literacy, with MS Excel at least at an intermediate level.
- JIRA and Confluence experience an advantage.
- Communicating with impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages.
- Customer service: Commits to achieving high quality results and provides a prompt, suitable and personalised service to customer’s that meets their needs. Take personal accountability for delivery.
- Driving for excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high-quality customer service.
- Analytical thinking: Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way.
- Resilience: Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result.
- Teamwork and cooperation: Cooperate with others to accomplish common goals.
- Persuading and influencing: The capacity to persuade, convince and influence others for the purpose of achieving desired results.
- Leading change: Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems.
- Trust and integrity: Show sincerity, honesty and consistency in words and actions.
- Detail oriented with an ability to engage with client requirements to ensure that the delivery is fit for purpose.
- The want to collaborate with and upskill fellow team members.
- Anticipation of problems and the ability to address them in a positive manner; take ownership of problems.
- Methodical, structured, and logical thinker.
- Open minded, positive personality with good technical communication skills.
- A Self-motivated team player who can prioritise their own work in line with expectations.
- Ability to be calm under pressure and maintain good humour.
- “Hands on” approach with a willingness and desire to learn.
Desired Skills:
- Systems Analysis
- Complex Problem Solving
- Programming/configuration
- Critical Thinking
- Time Management