DBN000213 – Software Implementation Engineer (AI & Agentic Workflows) – Pretoria
Purpose of the Job:
To lead the way in the “Agentic Era.” Your goal is to design, implement, and optimize self-sufficient AI agents that serve as our enterprise clients’ digital workforce.
Required Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
- The Agentic Stack: Practical experience with LLM orchestration for AI Agents and an understanding of RAG (Retrieval-Augmented Generation) and Voice Agents.
- Deep proficiency in RESTful APIs and Webhook architectures. You should be comfortable architecting how systems integrate.
- Strong ability to process, map, and transform data between disparate enterprise schemas using Excel and Python.
- Hands-on experience with the API ecosystems of major CRMs and messaging platforms.
Required Technical Competencies & Ability:
- Agentic Workflow Design: Create multi-step autonomous behaviors (such as automated follow-ups, lead qualifying, and complex inquiry resolution) where AI agents oversee complete client journeys.
- Enterprise Systems Integration: Oversee technical integrations with platforms that are essential to the purpose, such as payment gateways, CRMs (Salesforce, HubSpot), and communication APIs (WhatsApp, SendGrid).
- Event-Driven Automation: Create and manage AI agents, making use of Webhooks and Triggers to provide real-time data synchronization between client databases and AI agents.
- Consultative Scoping: Partner with client stakeholders (from technical leads to C-suite executives) to translate business objectives into robust technical requirements.
- Testing & Reliability: Design rigorous testing protocols to ensure AI agents operate within enterprise guardrails, handling edge cases with high confidence and seamless “human-in-the-loop” handoffs.
- ROI & Performance Analytics: Monitor post-launch metrics to ensure continuous improvement and demonstrate clear project value through data-driven reporting.
Behavioral Competencies:
- Exceptional Communication:
- The ability to distill complex AI concepts into actionable insights for non-technical stakeholders.
- High Focus & Discipline
- Results-Driven
PLEASE NOTE: Should you not hear back from us within the next 2 weeks, please consider your application as unsuccessful.
Desired Skills:
- software implimentation
- implementation
- software developer