The Business Analyst will support the Rationalisation Project by leading process engineering activities related to a system under development. The role requires strong capability in process discovery, modelling, optimisation, and governance, with the objective of standardising and rationalising accommodation-related processes. The incumbent will translate business needs into well-defined processes and functional requirements that support improved compliance, efficiency, and digital enablement.
Responsibilities
Business Analysis and Process Discovery
- Elicit, analyse, and document business processes across the value chain of the project.
- Facilitate structured workshops and interviews with internal & external stakeholders to document current-state (AS-IS) processes, business rules, and control points.
- Identify process gaps, inefficiencies, risks, and duplication that impede rationalisation objectives.
Process Engineering and Optimisation
- Apply process engineering and re-engineering principles to design future-state (TO-BE) processes that support standardisation, simplification, and improved service delivery.
- Develop process improvement recommendations that balance operational feasibility, compliance requirements, and system enablement.
- Ensure process designs align with institutional policies, governance frameworks, and applicable legislation.
Process Modelling and Documentation
- Produce high-quality process models using BPMN and recognised modelling tools such as Sparx Enterprise Architect or equivalent.
- Develop comprehensive process artefacts, including process maps, SIPOC diagrams, RACI matrices, business rules catalogues, control frameworks, and standard operating procedures.
- Maintain a structured process and requirements repository to support traceability, auditability, and reuse.
Rationalisation and Governance Support
- Support the Rationalisation Project by analysing process overlap and fragmentation and proposing consolidation or elimination opportunities.
- Assist in defining process ownership, accountability, performance measures, and escalation mechanisms.
- Contribute to process-related inputs for policy reviews, compliance assessments, and audit engagements.
Requirements Definition and Digital Enablement
- Translate optimised process designs into clear functional and non-functional requirements to support system enhancements, integrations, or workflow automation.
- Collab orate with ICT, architects, and delivery teams to ensure requirements are solution-agnostic, testable, and aligned with enterprise standards.
- Support user acceptance criteria definition and traceability between processes, requirements, and delivered solutions.
Stakeholder Engagement and Change Support
- Engage effectively with diverse stakeholders across business and technical domains.
- Communicate complex process and requirements concepts clearly and in a structured manner.
- Support change management activities by documenting process impacts, transition states, and adoption considerations.
Key Deliverables
- AS-IS and TO-BE process models for the project. A process rationalisation analysis and recommendations.
- Business and functional requirements documentation where required. Standardised process frameworks and SOPs.
- Process governance and ownership artefacts. Inputs into the system and automation initiatives.
- A consolidated analysis and process improvement report aligned to project objectives.
Qualifications
Matric and Information Systems bachelor’s degree or equivalent (NQF Level 7), Qualification in Business Analysis and/or Process Engineering.
Experience
- 5 years’ experience as a Business Analyst with a strong emphasis on process analysis and improvement.
- Demonstrated experience in process rationalisation or transformation initiatives.
- Proven experience working on multi-stakeholder initiatives involving policy, compliance, and operational processes.
Desired Skills:
- Business Analysis & Process Discovery
- Process Engineering & Optimization
- Process Modelling & Documentation (BPMN)
- Process Rationalization & Governance
- Requirements Definition & Digital Enablement
- Stakeholder Engagement & Facilitation.
Desired Qualification Level:
- Degree
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