Interface Monitoring: IDOC and RFC’s processing.
Receiving, troubleshooting, resolving and closing Operational and Maintenance tickets within defined SLA’s (Service Level Agreements).
Create and maintain Solution Guides.
Ensure Knowledge Transfer within team.
Interaction with clients through meetings, calls and emails.
Executing the required changes through configuration.
Executing the analysis and resolution of Production Support calls.
Interact with consultants across broader team locally and abroad.
Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc.
Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s).
Interface Monitoring: IDOC and RFC’s processing.
Receiving, troubleshooting, resolving and closing Operational and Maintenance tickets within defined SLA’s (Service Level Agreements).
Create and maintain Solution Guides.
Ensure Knowledge Transfer within team.
Interaction with clients through meetings, calls and emails.
Executing the required changes through configuration.
Executing the analysis and resolution of Production Support calls.
Interact with consultants across broader team locally and abroad.
Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc.
Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s).
Minimum Requirements:
Qualifications/Experience:
Relevant IT / Business Degree or Certifications.
3 years’ experience.
Essential Skills Requirements:
SAP SD Certification.
Solid SAP SD experience.
Operations experience (ticket handling, problem, incident management).
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.
Advantageous Skills Requirements:
SAP FI Experience.
SAP ABAP debugging (advantageous).
IDocs, AIF
SAP S/4 HANA (advantageous).
Jira and Confluence experience.
Strong interpersonal, communication & presentation skills.
Self-motivated and keen attention to detail / time management.
Desired Skills:
- SAP SD Certification
- Solid SAP SD experience
- Operations experience