As a Network Engineer, you will operate within IT Service Management (ITSM) practices aligned with ITIL standards, providing second-level support and advanced administration of network infrastructure. Reporting to the Technical Infrastructure Operations Manager, you will collaborate with local IT departments and ISRs across Africa to ensure secure, high-performing, and highly available network environments
Key Responsibilities
Network Support & Administration
- Provide expert-level (L2) support for routers, firewalls, and network equipment
- Troubleshoot and resolve incidents, clearly explaining root causes and best-practice solutions
- Perform firmware upgrades and manage version migrations
- Administer network and firewall platforms (Fortinet, Cisco, Aruba, etc.)
- Monitor infrastructure using tools such as Centreon and analyze logs for incident severity
Infrastructure Design & Architecture
- Design WAN, MAN, and LAN infrastructures across AGL entities
- Translate business needs into technical network architecture
- Build and maintain architectural standards and principles
- Participate in new technology evaluations and deployment oversight
- Ensure compliance with group norms, IT catalogue, and security policies
Security, Compliance & Performance
- Conduct network compliance audits
- Ensure infrastructure security, scalability, and high availability
- Manage user access permissions with the Security Engineer
- Apply ISO 27000, ITIL, and QHSE process compliance
- Maintain and update documentation, SOPs, and configuration records
Project & SLA Management
- Lead infrastructure transformation projects independently
- Manage UAT (User Acceptance Testing) per project
- Handle IT contracts and ensure SLA compliance (including penalties if applicable)
- Conduct quarterly capacity planning (telecom, hardware, HR)
- Contribute to monthly infrastructure action plans
- Participate in weekly HUBS review meetings
ITSM & Operational Excellence
- Ensure single point of contact support via ITSM ticketing
- Provide daily, weekly, and monthly production follow-ups
- Manage major infrastructure changes and vendor selection processes
- Stay ahead through techno watch and innovation anticipation
Key Deliverables
- Daily/Weekly/Monthly hardware inventory management
- Monthly infrastructure action plan contributions
- Quarterly capacity planning
- Weekly Africa HUBS Deputy Manager meetings
- UAT delivery per project
Qualifications
- Degree in Information Technology / Computer Science
- Fortinet NSE 6
- CCNP / Aruba ACP
- ITIL Practitioner (V3) or ITIL Specialist (V4)
- ISO 27000 / IT Security certifications
- Azure Networking (advantage)
- Prince2 / PMP (advantage)
- Experience in clustering, replication & load balancing environments
Experience Required
- Minimum 5 years in IT infrastructure
- Strong experience with:
- FortiGate / Fortinet
- Cisco
- Aruba
- VMware
- Microsoft Azure
- Proven expertise in VPN, SD-WAN, MPLS, SSL VPN, WLAN
- Experience in large corporate environments
- ITSM & collaborative platforms knowledge
- Ability to manage technical projects
Desired Skills:
- Network
- Engineer
- logistics