Business System Manager

Mar 4, 2026

MAIN PURPOSE OF JOB
To plan, coordinate, and direct system-related activities across ER24, help determine its technology goals, assess the cost and benefits of new projects to justify their funding, and determine long-and short-term departmental and company system/development needs.

KEY RESPONSIBILITY AREAS

  • System management and support
  • ER24 process management
  • Identify and manage new system specifications
  • Identify, analyse and quantify industry changes
  • Benefits realisation management
  • Optimisation of Business Processes

    • REQUIRED EDUCATION
    ESSENTIAL EDUCATION
    Degree in Business Analysis, Systems analysis, in a computer or an information science-related field and/or Business

    DESIRED EDUCATION
    Post-graduate in a computer or an information science-related field, and a business qualification

    REQUIRED EXPERIENCE
    ESSENTIAL MINIMUM EXPERIENCE
    5-10 years Business and Systems Analysis
    DESIRED EXPERIENCE
    Process re-engineering, Business/ICT engagement and coordination, Project Management, Stakeholder engagement

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Statistics analysis (outstanding book, tendencies and risk)
    • B2B
    • Knowledge of data modelling and Data Warehouse techniques
    • Demonstrate a good understanding of project management principles and the application thereof
    • New system specification management
    • Emergency Medical Assistance and Contact Centre industry trends
    • Conversion and commissioning of new departments/divisions or companies
    • Systems (eg, Microsoft Office (Word, Excel); SAP; SIP)

    Desired Skills:

    • Process re-engineering
    • Business/ICT engagement and coordination
    • Project Management
    • Stakeholder engagement

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