The successful candidate will hold a relevant Degree or National Diploma in Information Technology, Computer Science, Information Systems, or equivalent, coupled with at least 3-4 years’ experience in an ICT Network Engineer role. Industry certifications such as CCNA/CCNP, Network+, Security+, N+, A+, MCSE/MCSA, or ITIL will be an added advantage.
Duties
- Installation, configuration, maintenance, and support of the company’s network infrastructure, including LAN, WAN, routing, switching, and wireless environments.
- Ensuring the highest levels of network, systems, and infrastructure availability across the organisation.
- Implementing and enforcing the company-adopted network security controls, including firewall rules, access control mechanisms, and secure network design standards.
- Monitoring and analysing network traffic, identifying anomalies, and investigating security or performance issues.
- Responding to logged network incidents and service requests in line with ICT operational procedures.
- Ensuring the investigation and diagnosis of operational incidents, resolving such incidents including capacity and availability management issues to maintain overall performance.
- Proposing design enhancements, capacity changes, contingency, and recovery arrangements to ensure service targets are met within the organisation’s planned budget.
- Acting as the technical lead on ICT projects relating to network infrastructure, security, data, and voice services.
- Providing advice and guidance on the design and development of new and changed systems to optimise operational efficiency.
- Ensuring appropriate software and specialist monitoring tools are used to maintain awareness and control of network hardware and software.
- Implementing approved network changes in accordance with the company change-management policies.
- Liaising with third-party service providers and vendors for network support, maintenance, and issue resolution.
- Providing network-related support to server, storage, and Microsoft platform environments.
- Maintaining accurate network documentation, diagrams, and configuration records.
- Coaching and supporting junior engineers where required, ensuring adherence to professional and service standards.
- Monitoring and testing network performance for potential bottlenecks, identifying solutions, and coordinating implementation of improvements.
Knowledge:
- Knowledge of NIST and other relevant information security and network governance frameworks.
- Knowledge of enterprise networking principles, security best practices, and ICT service management processes.
Skills:
- Strong knowledge of LAN, WAN, routing, switching, and wireless networks.
- Experience with network security, firewall configuration, and access controls.
- Ability to monitor, analyse, and troubleshoot network performance and availability issues.
- Experience with incident, problem, and change management processes.
- Strong analytical and root-cause analysis skills.
- Ability to work with network monitoring tools and produce technical documentation.
- Experience coordinating with third-party service providers.
- Good communication skills and ability to work in a regulated and audit-driven environment.
Desired Skills:
- Word
- Excel
- MS
Desired Work Experience:
- 2 to 5 years