ENVIRONMENT:
MONITOR, maintain, and support the network, compute infrastructure, and critical systems as the next NOC Engineer/Systems Admin wanted by a provider of cutting-edge Digital Solutions. The role ensures high availability, optimal performance, and rapid resolution of incidents to minimise business disruption. Applicants must possess a Degree/Diploma in IT/Computer Science or related field with 5-7 years’ experience in a NOC, IT operations, or network support role including proficiency with Jira, TCP/IP, DNS, DHCP, Zabbix, SolarWinds, Nagios, PRTG, Site24x7, Active Director, Windows Server [Phone Number Removed];), Microsoft 365, Intune, Azure & Linux.
DUTIES:
- Monitor network devices, servers, applications, and compute infrastructure using tools such as Site24x7, Zabbix, and SolarWinds.
- Respond to alerts, troubleshoot issues, and escalate as per SLA and escalation procedures.
- Document all incidents, service requests, and troubleshooting steps in Jira Service Desk.
- Perform routine maintenance checks to ensure system health, security compliance, and performance.
- Conduct root cause analysis and implement corrective and preventative actions.
- Manage operating system and third-party application patching across data centers and client devices.
- Ensure backup jobs run successfully and adhere to company policies.
- Install, configure, and maintain network and system components including routers, switches, firewalls, and related software.
- Manage ticket queues with timely updates and resolutions.
- Collaborate with Tier 2, Tier 3, and external teams to resolve complex issues.
- Support Change Management activities such as maintenance, upgrades, and improvements.
- Monitor for vulnerabilities, suspicious activity, and overall network health.
- Provide phone, email, and ticket-based support to employees within SLA targets.
- Participate in an on-call rotation for after-hours incident response.
REQUIREMENTS:
Qualifications –
- Degree or Diploma in Information Technology, Computer Science, or a related field.
Experience/Skills –
- 5 -7 Years’ experience in a NOC, IT operations, or network support role.
- Experience with Jira Service Desk or similar tools.
- Strong understanding of networking protocols, including TCP/IP, DNS, DHCP.
- Knowledge of IP subnetting and addressing.
- Experience with monitoring tools such as Zabbix, SolarWinds, Nagios, PRTG, and Site24x7.
- Experience with Active Directory administration.
- Understanding of firewalls, VPNs, and routing fundamentals.
- Knowledge of Windows Server [Phone Number Removed];).
- Linux experience.
- Microsoft 365 and Intune administration experience.
- Azure administration skills.
- Virtualisation experience with VMware and/or Hyper-V.
- Experience with backup solutions such as Veeam or Commvault.
- Shift work may be required.
- Participation in an on-call rotation for after-hours support.
- Willing to work EST time zone.
ATTRIBUTES:
- Strong troubleshooting and analytical skills.
- Ability to work under pressure and manage critical incidents.
- Strong communication, documentation, and time management skills.
- Customer service focused mindset.
Desired Skills:
- DHCP
- DNS
- Engineering
- Jira
- Systems Administration
- TCP/IP
About The Employer:
A provider of cutting-edge Digital Solutions