Senior Network Engineer (CCIE) (CPT)

Mar 31, 2026

ENVIRONMENT:

ANALYSE & solve common and complex network problems through reasoning, troubleshooting, and innovative thinking as the next Senior Network Engineer sought by a dynamic Internet Service & Network Specialist. You will provide advanced Cisco networking support (routing, switching, wireless, security) while maintaining accurate network documentation, diagrams, standards, and HEAT CI records. The successful candidate must have Matric/Grade 12, a valid CCIE Certification with 10-15 years’ experience with wireless solutions and support, networking and delivering Network Security Services in a customer-facing environment. You need to be proficient with the following: Cisco, FortiGate, Sophos, Cisco Voice, Switching and layer 2 mastery – VLANS, VTP, Spanning tree, Routing protocols – OSPF, EIGRP, BGP, SSL IPSEC and SDWAN Orchestration.

DUTIES:

  • Provide advanced Cisco networking support (routing, switching, wireless, security).
  • Perform day to day network operations, troubleshooting, and performance tuning.
  • Assist with multi-vendor networking and security environments when required.
  • Participate in Cisco solution design, installations, upgrades, and project implementations.
  • Maintain accurate network documentation, diagrams, standards, and HEAT CI records.
  • Manage and coordinate service requests, incidents, and escalations, ensuring SLA compliance.
  • Support the pre-sales and commercial teams with Cisco proposals and scoping.
  • Focus on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers.
  • Support functions extend from testing and troubleshooting problems to regular maintenance.
  • Contribute high-level support such as strategic planning of network upgrades and high-level network performance analyses – 50% Operations, 30% Projects, 10% Training and 10% Admin.

KPAs –

  • The role is essential to strengthening Cisco capability in the Western Cape, ensuring the business can effectively support, grow, and retain its Cisco customer base. A dedicated Cisco skilled resource is critical for consistent, high-quality service delivery, operational continuity, and maintaining customer satisfaction.
  • This position enables the organisation to pursue new opportunities, expand Cisco market share, and meet strategic commitments.
  • Replacing the role is necessary to prevent gaps in service delivery, technical capacity, and commercial support for Cisco projects and clients.
  • Implementation, maintenance, monitoring, and management of networking infrastructure and capability (hardware and software solutions).
  • Analyses and solves common and complex network problems through reasoning, troubleshooting, and innovative thinking.
  • Develops and maintains professional working relationships with clients and client end-users in support of the Service Delivery Manager.
  • Liaises with 3rd party vendors to resolve escalated incidents, problems, and queries.
  • Maintains service and quality levels in accordance with company business standards, processes, and procedures.
  • Creates and updates documentation related to installation procedures and troubleshooting of network incidents.
  • Communicates (orally or in writing) feedback and technical information to all levels of end-users and customer IT management.
  • Punctual, disciplined, and dedicated to effectively executing job requirements while adhering to internal and external HR and IT policies.

REQUIREMENTS:

MUST-HAVE Qualifications –

  • Matric Grade 12.
  • Valid CCIE Certification.

Experience/Skills –

  • Experience with Cisco, FortiGate, Sophos, Cisco Voice certification or equivalent.
  • 10+ Years’ experience with wireless solutions and support.
  • 10+ Years’ experience with networking.
  • At least 10-15+ years’ experience delivering Network Security Services in a customer-facing environment.
  • Valid Driver’s License and own reliable vehicle.
  • Switching and layer 2 mastery – VLANS, VTP, Spanning tree.
  • Routing protocols – OSPF, EIGRP, BGP.
  • Infrastructure Management.
  • Next gen Firewalls.
  • SSL IPSEC.
  • SDWAN Orchestration.
  • Cloud Management.
  • Route Cause Analysis.
  • Network Access Control.
  • Technical Translation.
  • Change Management.
  • Incident Management.
  • Vendor Management.

Advantageous –

  • FortiGate or equivalent Certification.
  • HPE Aruba Networking or equivalent Certification.
  • Huawei Certification.

ATTRIBUTES:

  • Communication and Interpersonal Skills.
  • Self-Awareness and Self-Management.
  • Conflict Management and Collaboration.
  • Coaching and Developing Others.

Desired Skills:

  • Cisco Systems
  • Engineering
  • FortiGate
  • Networking
  • Troubleshooting

About The Employer:

A dynamic Internet Service & Network Specialist

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