We are seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management (WFM) processes for a major retail environment.
This initiative requires the creation of new retail-specific workforce management process designs rather than reusing distribution centre models, due to the unique complexities in retail forecasting, scheduling rules, task/workload drivers, leave structures, time capture, and pay rules.
The successful candidate will define future-state operating processes and controls that can be configured into an enterprise WFM platform (UKG) and successfully adopted across retail stores.
Key Responsibilities
Business Process Design
- Develop end-to-end As-Is and To-Be process maps for Retail Workforce Management using BPMN or equivalent methodologies
- Design practical future-state operating models including roles, responsibilities, RACI frameworks, approvals, and exception management
- Establish process controls, audit checkpoints, and compliance mechanisms
Requirements Management
- Create clear business rules and detailed requirements documentation for:
- Scheduling
- Time and Attendance
- Leave Management
- Pay Rules
- Translate operational business requirements into configuration-ready functional specifications
- Support testing preparation and validation activities
Stakeholder Engagement
- Facilitate workshops with:
- Store Operations
- HR
- Payroll
- Workforce Planning teams
- Operational stakeholders
- Gather current operational realities and align future process designs to business needs
- Drive standardisation and decision-making across multiple business units
Process Governance & Risk Management
- Identify operational and process risks that may impact payroll accuracy and compliance
- Design mitigations and control frameworks to reduce operational and compliance risk
- Support change impact assessment and rollout readiness planning
Collaboration with Technology Teams
- Partner with IT teams, project teams, and vendors to align business processes with UKG platform capabilities
- Ensure process design supports enterprise WFM system configuration and implementation
RequirementsRequired Skills & Experience (Must Have)
- 8+ years’ experience in Business Process Management, Operating Model Design, or Senior Business Analysis
- Strong retail operations experience
- Deep knowledge of Workforce Management (WFM), including:
- Forecasting models
- Scheduling frameworks
- Shift design
- Time and attendance
- Leave management
- Payroll rules
- Exception handling
- Strong workshop facilitation and stakeholder management skills
- Experience in process standardisation and optimisation
- Strong business process modelling skills (BPMN or equivalent)
Advantageous (Nice to Have)
- Experience with UKG / Kronos Workforce Central implementations
- Experience with enterprise WFM suites
- Lean Six Sigma certification or experience
- Service design experience
- Change impact assessment experience
Desired Skills:
- UKG
- Kronos Workforce Central implementations
- WFM
Desired Qualification Level:
- Degree
About The Employer: