GoTyme Bank (formerly TymeBank) has had more than 1-million downloads of its new app, just three months since its launch.
Customers were able to transition to the new app with minimal disruption. All banking information and personal data – including accounts, balances and transaction history, were safely migrated.
To access the benefits and features of the new app, which include a competitive 10% savings rate, customers simply needed to download the app and sign in through the biometric verification process.
“The fact that so far at least 1-million GoTyme Bank customers have successfully moved to the new app – driving its number one ranking across app stores – feels like a vote of confidence from the people who trust us to deliver on our promises,” says Cheslyn Jacobs, CEO of GoTyme Bank.
“We are not just building something functional; we’re building a banking experience that people can genuinely trust.”
The bank has also rolled out dedicated Customer Hubs in 27 malls across Gauteng and the Western Cape, adding to its fleet of kiosks at TFG and Boxer stores.
The branded spaces, primarily based in mall banking courts, are designed to offer a more holistic and welcoming environment than the in-store kiosks customers became familiar with during the bank’s formative years.
At each Hub, customers can expect to be assisted by trained GoTyme Bank ambassadors who provide hands-on support with traditional banking functions, including opening an account, card issuance and replacement, product education, app support and account queries.
“Above and beyond these functions, GoTyme Bank’s Customer Hubs are equipped to allow customers to ask questions in a comfortable environment and get real help from team members who understand the people we serve,” says Jacobs.