The intern will provide administrative, coordination, and content support to improve efficiency and enable deeper technical engagement within the team.
Key Responsibilities:
- Tax Helpline Support
- Assist with helpline administration, including downloading, organising, and cleaning datasets
- Track allocated queries and maintain accurate records
- SARS Escalations Support
- Maintain escalation registers and support the preparation of submissions to SARS
- Monitor outstanding responses and assist with follow-ups or re-escalations
- Technical Content & Knowledge Support
- Assist in compiling practitioner-focused FAQs from helpline queries and engagements
- Support technical content development, including social media posts, polls, and webinar materials.
- Perform data de-identification to support confidentiality and data protection requirements
- Organise technical inputs from multiple sources into structured working material
- AI Knowledge Base Maintenance
- Assist in updating, organising, and classifying the AI knowledge base for effective retrieval
- Identify outdated or duplicated information
- Support content validation and quality control
- Member Engagement & Communications
- Support member engagement through social media and related communication channels
- Monitor, categorise, and organise engagement data into useful insights
- Regional & Stakeholder Coordination
- Support preparation of meeting packs and summaries
- Help consolidate issues raised across regions
- General Administrative Support
- Organise documents and datasets and maintain structured records for audit and reporting purposes
- Assist with scheduling meetings and coordinating logistics
Requirements:
- Completed or currently studying towards a qualification in Taxation or Law (with tax exposure)
- Strong interest in South African tax administration and SARS processes
- Sound understanding of basic tax principles (Income Tax and VAT advantageous)
- Good written communication skills and strong attention to detail
Desired Skills:
- Administration
About The Employer:
A well-established company is seeking a motivated, detail-oriented intern to support its Technical Practitioner Support & Relations division. The company supports members through technical resources, education, and advocacy.