Global legal practice is looking to appoint a Service Desk Analyst
The Service Desk Analyst is responsible for providing professional, responsive first and second-line IT support to partners, fee earners and business services staff across the offices.
This is a highly visible role, the Service Desk Analyst is often the first point of contact between IT and the business, and every interaction must reflect the firm’s white glove service standards.
Required:
- Relevant IT qualification (A+, N+ or combination thereof).
- Microsoft 365 certification (e.g. MS-900 Microsoft 365 Fundamentals) or Microsoft Office Specialist certification.
- Minimum 2–3 years’ experience in an IT service desk or desktop support environment.
- Solid experience supporting Microsoft Windows and Microsoft 365 environments.
- Experience with ITSM ticket logging systems.
Preferred:
- ITIL 4 Foundation certification (or willingness to obtain within 12 months).
- Microsoft Azure Fundamentals (AZ-900).
- Experience in a legal, professional services or financial services environment.
- Experience with ManageEngine ServiceDesk Plus.
- Experience with IT asset management processes.
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, [URL Removed] for available positions which may be inline with your career aspirations.
Desired Skills:
- IT service desk or desktop support
- ITSM ticket logging systems
- Legal
- professional services