We are looking for a Technical/Systems Engineer who wll ve responsible for the installation, configuration, maintenance, and support of server, desktop, network, and database infrastructure to ensure high system availability and optimal performance. Monitors and troubleshoots IT environments, performs capacity planning, and contributes to infrastructure design and technology recommendations. Provides technical support, maintains system documentation, and assists users while ensuring the reliable operation of business-critical systems. The role also requires travel to client sites as needed to deliver onsite support and infrastructure services.
– Design, implement, and maintain robust technical systems architectures aligned with business and operational requirements.
– Develop and maintain comprehensive technical documentation, system specifications, and operational procedures.
– Install, configure, administer, and support Linux operating systems, including Red Hat, SUSE, and Ubuntu environments.
– Deploy, configure, and manage Microsoft Server operating systems and related infrastructure services.
– Implement and maintain server security controls, ensuring compliance with organizational security standards and best practices.
– Administer and maintain Microsoft Active Directory environments, including user management, group policies, and access controls.
– Provide administration and support for Microsoft 365 services and cloud-based productivity solutions.
– Configure, administer, and optimize database platforms including Microsoft SQL Server and InterSystems Cache/IRIS.
– Support and maintain cloud infrastructure services within Amazon Web Services (AWS) and Microsoft Azure environments.
– Install, configure, and manage SAN and NAS storage solutions to ensure data availability and performance.
– Deploy, maintain, and troubleshoot VMware virtualization environments.
– Configure and support Citrix XenApp environments to facilitate secure application delivery.
– Install, configure, monitor, and maintain network infrastructure, ensuring optimal performance and reliability.
– Diagnose and resolve network-related issues involving switches, routers, network interface cards, and connectivity services.
– Deliver onsite and remote desktop support, resolving hardware, software, and user-related technical issues.
– Configure, troubleshoot, and maintain printers and peripheral devices across enterprise environments.
– Support and maintain PABX systems, ensuring uninterrupted telephony services.
– Provide comprehensive hardware and software support across a diverse technology landscape.
– Implement, maintain, and monitor backup solutions to ensure business continuity and data protection.
– Manage anti-virus and endpoint protection solutions, including deployment, updates, monitoring, and threat remediation.
– Participate in customer-facing technical meetings, providing expert advice and solution recommendations.
– Maintain accurate support records, incident logs, and service requests through helpdesk and ticketing systems.
– Travel to client sites to perform installations, upgrades, maintenance, and technical support activities as required.
– Perform planned after-hours maintenance and system upgrades to minimize operational disruption.
– Adhere to and promote ITIL service management principles and best practices.
– Troubleshoot and resolve complex technical issues through effective root-cause analysis and problem-solving methodologies.
- Customer Services
- Timeously responding to all queries/complaints.
- Listening attentively to queries/complaints.
- Clarifying customer problems.
- Handling of incoming calls.
- Follow up customer queries/complaints.
- Keeping the customer and relevant stakeholders updated.
- Entrenching good rapport with customers.
A Degree or BTech in Information Systems or an IT related Diploma and five years related experience.
Experience working on large enterprise systems in a 24/7 environment is preferable.
Microsoft, Linux and Cloud Certifications preferable.
Own vehicle and valid driver’s license required.
Skills Required
- Cloud Platforms e,g AWS, Azure
- Red-Hat Linux, SuSE Linux, Ubuntu Linux
- Microsoft Windows Server operating systems.
- Microsoft Active Directory.
- Microsoft System Centre / Zabbix or Similar applications.
- Microsoft SQL Server (or Oracle, MYSQL, InterSystems Cache/IRIS)
- Syspro Administration
- Microsoft Desktop Operating Systems.
- Desktop support and troubleshooting skills.
- Network troubleshooting skills.
- Exposure to SAN / NAS technology
- Meraki Cisco Switches, Routers, PABX and fibre lines.
- Microsoft Exchange/O365.
- VMware, Hyper V.
- ESET, Symantec / Veritas Cluster and storage foundation.
- Able to work independently as well as part of a team.
- Able to take ownership.
- Willing to Travel if required.
Apply now!
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I also specialise in recruiting in the following:
Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
… and more!
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Sfundo Shoba
Recruitment Consultant
https://www.linkedin.com/in/sfundo-shoba-500ab4202/
Desired Skills:
- AWS
- Azure
- Linux