ENVIRONMENT:
JOIN the team of a dynamic Technology company who is seeking an experienced Tier 2 Network Support Technician from the ISP industry who can hit the ground running. The ideal candidate will have strong MikroTik and networking experience, be technically confident, client-facing, and comfortable conducting occasional site visits and surveys. This role requires someone hands-on, reliable, and able to troubleshoot and resolve networking issues efficiently within a fast-paced ISP environment.
DUTIES:
- Provide Tier 2 technical support and escalation handling.
- Troubleshoot network, connectivity, wireless, and routing issues.
- Configure and support MikroTik devices and related infrastructure.
- Perform client site visits and site surveys when required.
- Assist with network implementations and maintenance.
- Work closely with internal Support and Engineering teams.
- Deliver professional client service and communication.
- Document technical work and updates accurately.
REQUIREMENTS:
- Previous experience working within the ISP industry is essential.
- Strong understanding of networking principles and troubleshooting.
- CompTIA Network+ Certification.
- MikroTik Certification advantageous.
- Reliable transport is essential.
- Valid driver’s license.
- Comfortable travelling to client sites when required.
- Must be available to work full-time in-office in Claremont.
ATTRIBUTES:
- Ability to work independently and resolve issues proactively.
Desired Skills:
- Tier
- 2
- Network