Job Title: L1 Technician
This contract role is based in Vredenburg
Key Responsibilities
- Provide first-line support for hardware, software, and network-related issues.
- Log, track, and manage incidents and service requests through the ticketing system.
- Troubleshoot and resolve common technical issues (e.g., password resets, email access, device setup).
- Assist with onboarding and offboarding processes, including user account setup and access provisioning.
- Perform basic system checks and maintenance tasks as required.
- Maintain accurate documentation of incidents, resolutions, and processes.
- Ensure adherence to SLAs and internal service delivery standards.
Required Experience & Qualifications
- Own Vehicle
- + 2 years’ experience in an IT support or service desk environment.
- Relevant IT qualification or certification (e.g., A+, N+, or equivalent) is advantageous.
- Basic understanding of IT systems, networks, and end-user devices.
Technical Skills - Familiarity with Windows operating systems and Microsoft Office applications.
- Basic knowledge of Active Directory (user account management, password resets).
- Understanding of ticketing systems and IT service management principles (ITIL exposure beneficial).
- Basic troubleshooting skills across hardware, software, and connectivity issues.
Key Competencies
- Strong communication and customer service skills
- Problem-solving mindset with attention to detail
- Ability to prioritise and manage multiple requests
- Willingness to learn and develop technical skills
- Team-oriented with a proactive approach
Desired Skills:
- Desktop Support
- A+
- N+
- Active Directory
- Network
- SLA
Desired Qualification Level:
- Grade 12 / Matric