IT Support Technician (Windows 10/11 & Microsoft 365) (Stellenbosch Onsite)

Oct 1, 2026

ENVIRONMENT:

A strong technical IT Support Technician is wanted to join the team of a growing Property Development & Construction Group where your core role will be to provide first-line IT support, assist with Microsoft 365 administration, support infrastructure tasks, and contribute to ongoing IT projects. The ideal candidate must have suitable Certifications such as A+, N+ or similar with 3-4 years’ experience in IT Support / Helpdesk with basic proficiency of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive) and experience of Networking fundamentals and have good troubleshooting and communication skills. Any experience with Active Directory / Azure AD and Asset Management tools.

DUTIES:

End-User Support –

  • Provide first-line support (hardware, software, network issues).
  • Log and manage Helpdesk tickets.
  • Troubleshoot common issues and provide timely user feedback.

Microsoft 365 Support –

  • Assist with user setup (accounts, licensing, email, Teams).
  • Basic troubleshooting (Outlook, Teams, OneDrive).
  • Support Copilot rollout and basic user guidance.

Device & Asset Management –

  • Prepare and configure devices for new staff.
  • Maintain Asset Register (e.g., Lansweeper).
  • Assist with hardware upgrades and replacements.

Basic Network Support –

  • Assist with Wi-Fi and connectivity troubleshooting.
  • Perform basic site checks.
  • Escalate complex issues when required.

Project Support –

  • Assist with IT projects (office setups, upgrades, migrations).
  • Follow structured processes and documentation.

Security & Compliance –

  • Adhere to IT security policies.
  • Assist with antivirus checks and updates.
  • Report suspicious activity.

REQUIREMENTS:

  • Relevant Certifications (A+, N+, etc.).
  • 3-4 Years experience in IT Support / Helpdesk.
  • Basic knowledge of:
  • Windows 10/11
  • Microsoft 365 (Outlook, Teams, OneDrive)
  • Networking fundamentals
    • Good troubleshooting and communication skills.

Advantageous –

  • Exposure to Active Directory / Azure AD.
  • Experience with Asset Management tools.

ATTRIBUTES:

  • Willingness to learn and take initiative.
  • Strong user communication skills.
  • Structured and process driven.
  • Reliable and accountable.

Desired Skills:

  • IT
  • Support
  • Technician

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