The IT Engineer provides day-to-day desktop, network, and basic server support, split between remote support for most of the year and an onsite rotation at the Piketberg site during harvest season. The role suits a hands-on, bilingual individual (English & Afrikaans) who can work reliably in a supportdriven, standby-ready environment while delivering consistent service across remote and onsite periods.
Key Responsibilities:
Remote & Desktop Support:
- Provide remote technical support to end users, mainly via Microsoft 365 tools (Outlook, Teams,
- SharePoint, OneDrive)
- Install, update, and maintain Windows desktops and laptops (Windows 10/11)
- Monitor client systems and devices using RMM (remote monitoring and management) tools
- Perform basic troubleshooting across network and infrastructure environments
- Escalate complex issues to senior engineers where required
Network & Server Basics:
- Support basic networking – Wi-Fi, routers, switches, cabling, and VPN connectivity
- Perform basic server tasks – restarts, checking backups ran, monitoring disk space, and simple
- troubleshooting
- Assist with configuration changes and system adjustments
Onsite Support (Piketberg – Harvest Season):
- Travel to Piketberg for a 3-month onsite rotation each year during harvest season, when on-theground
- support is busiest.
- Install and repair physical equipment, run or repair network cabling, and set up workstations
- onsite.
- Provide face-to-face support to the local team during the rotation
Incident & Request Management:
- Log, track, and resolve support tickets through the service desk system.
- Ensure accurate documentation of troubleshooting steps and resolutions.
- Maintain communication with clients regarding ticket progress.
- Be available for standby duty outside normal hours when required
Client Environment Administration:
- Manage user accounts, permissions, and access requests (Active Directory / Microsoft Entra ID).
- Assist with device configuration and deployments.
- Support backup monitoring and basic recovery tasks
Documentation & Security:
- Keep client documentation, system diagrams, and password records accurate and up to date.
- Follow basic cybersecurity practices – secure password handling, applying updates/patches, and
- spotting phishing or suspicious activity.
- Handle client and user data responsibly and confidentially at all times
Qualifications & Experience:
- Matric (Grade 12) – essential
- IT Diploma / Certificate or equivalent technical qualification.
- 1 – 3 years’ experience in a technical support or managed services environment.
- Previous experience in a managed service provider (MSP) environment is essential.
- Experience supporting multiple client environments will be advantageous
Technical Skills:
Basic working knowledge of:
- Networking (LAN/WAN, Wi-Fi, VPN, TCP/IP, DHCP, DNS basics)
- Microsoft Environments (Windows 10/11, Microsoft 365)
- Windows Server basics (restarts, backups, health checks)
- RMM (remote monitoring and management) tools
- Monitoring and ticketing systems
- Basic cybersecurity practices (patching, antivirus, secure passwords, phishing awareness)
Other Requirements:
- Bilingual – fluent in English and Afrikaans (spoken and written) – essential.
- Willing and able to relocate temporarily to Piketberg for 3 months a year during harvest season.
- Willing and available for standby duty outside normal hours.
- Valid driver’s license and own reliable transport.
- Own smartphone for authentication apps (MFA) and to stay reachable during standby.
- Clear criminal record (background check will be conducted).
- Good troubleshooting ability.
- Strong communication skills.
- Ability to manage multiple tickets simultaneously.
- High attention to detail, especially when handling user accounts and permissions.
- Able to work independently and use initiative, especially during remote periods.
- Willingness to learn and adapt to new tools and client environments.
- Customer service orientated.
- Ability to work under pressure.
- Comfortable with light physical work onsite (e.g. cabling, carrying equipment, occasional ladder use)
Advantageous Skills (Not Required):
- Recognized IT certificate (e.g. CompTIA A+, Network+, Microsoft Modern Desktop).
- Exposure to cloud services (Microsoft 365 / Azure).
- Basic firewall or switch configuration.
- Experience supporting rural, farming, or agricultural-sector clients
Desired Skills:
- Networking
About The Employer:
Join a well established company in the western cape.