Ericsson has established two new service delivery facilities in Nigeria and the Democratic Republic of Congo.
The facilities, which offer enhanced support to customers, will support Ericsson’s position in managed services, and enhance the delivery of their services portfolio across sub-Saharan Africa.
Lars Christer Johannisson, head of Ericsson’s regional services organisation, says the location of the facilities is based on current business needs
“It is important to have facilities that can serve multilingual customers across the region. While the immediate focus is on managed services, we will be increasing our resources and competence across our entire portfolio so as to be fully prepared for our customers’ needs.”
During the initial period, Ericsson experts from around the world will work closely with a core of local professionals to establish the centres. Following this, there will be a transition of responsibility to the region through structured competence transfer in conjunction with targeted local graduate recruitment.
Fredrik Jejdling, head Ericsson sub-Saharan Africa, says: “The facilities will allow us to work even closer with our customers, and support them in delivering a superior end-user experience. As the industry leader in managed services, we have proven capabilities in managing and operating many operator networks worldwide and have recently signed major deals with key African operators including Atlantique Telecom and Airtel.”