T-Systems in South Africa has been awarded an SAP Application Management and Modernisation (AMM) contract by the Department of Water Affairs worth R67,5-million.
The three-year agreement, awarded following a tender process, continues T-Systems’ relationship with the DWA. The ICT provider was responsible for the implementation of a Revenue Stabilisation programme in 2010 to improve business systems and processes.
Gert Schoonbee, MD of T-Systems in South Africa, comments: “We feel privileged to be yet again appointed a strategic ICT partner of the Department of Water Affairs. Our AMM methodology and implementation will undoubtedly enable the Department of Water Affairs to exploit the benefits of its SAP environment to in turn meet its core business objectives.
“The department of Water Affairs plays a strategic role in the sustainability and growth of South Africa. It is as a fantastic opportunity to form any part of this process through our services.”
Since 2010, T-Systems has gained a thorough understanding of the DWA’s key ICT requirements and subsequent operations. The successful rollout of the Revenue Stabilisation programme offered a direct revenue value to the department and undoubtedly the AMM implementation will offer important returns.
T-Systems AMM services will, for example, offer the following benefits:
* A solution designed specifically to address the DWA’s objectives, capitalising on an in-depth knowledge of its ICT environment and business process and objectives;
* Increased business satisfaction as a result of higher quality of service;
* Continuous exchange of ideas for enhancement and modernisation; and
* Predictable service delivery through defined governance structure.