Fujitsu has helped enterprises of all sizes and ISVs to gain greater insight into their ICT operations – supporting the modernisation of their infrastructures and their innovation of new business services – with the global availability of Fujitsu IT Management as a Service (ITMaaS).
Fujitsu has now completed its international rollout of its ITMaaS offering, which incorporates innovative monitoring and service desk solutions from CA Technologies into the comprehensive Fujitsu Cloud portfolio.
Via a network of data centres around the world, the company delivers infrastructure as a service (IaaS) – including virtual ICT infrastructure, such as servers and storage – and provides enterprise customers and ISVs with reliable, cost-efficient on-demand access to configurable ICT resources.
Fujitsu has integrated CA Nimsoft Monitor and CA Nimsoft Service Desk solutions into its portfolio to be delivered from Fujitsu Cloud IaaS Trusted Public S5, previously known as the Fujitsu Global Cloud Platform. This complements the global ICT leader’s rapidly growing catalogue of software as a service (SaaS) solutions and Fujitsu’s expertise in IT service management.
Fujitsu customers will be able to access functionally-rich, easy-to-implement, standardised and preconfigured ITMaaS capabilities that can be universally applied to their private, public and hybrid cloud environments – as well as to their conventional IT infrastructure.
Fujitsu Service Desk as a service provides a comprehensive SaaS-based IT service-management solution. The solution comes with built-in ITIL1-based best practices and action-based workflows for managing, co-ordinating and optimising all aspects of service delivery.
Fujitsu Service Desk as a service eliminates labour-intensive coding by rapid configuration, tailored to meet specific business needs, both faster and at lower cost.
The award-winning2 Fujitsu Monitoring as a Service offers a single unified interface for tracking all the vital, dynamic resources that businesses rely on – whether in the cloud, on-premise or a combination. Fujitsu Monitoring as a Service provides the comprehensive monitoring insights needed to ensure that business services perform optimally at all times.
“ITMaaS gives organisations more flexible alternatives to traditional IT management software. This is important for two reasons. As workloads move into the cloud, the IT management tools can move with them,” says Dennis Callaghan, senior enterprise software analysis, 451 Research.
“IT Management as a Service also insulates organisations from additional upgrade and maintenance headaches. Why have IT management software that adds to your IT management overhead?”
“Fujitsu continues to work with leading organisations to help our customers take advantage of and implement the best cloud-based solutions,” says Cameron McNaught, executive VP, Solutions, International Business, Fujitsu.
“The Fujitsu ITMaaS solution combines CA Nimsoft technology with Fujitsu’s cloud infrastructure, strong service management experience, and integration skills to deliver a compelling proposition to companies seeking agile solutions to their IT management challenges.”
“IT organisations and ISVs alike are under tremendous pressure to adaptively fulfil business requirements that are relentlessly expanding and evolving, even as they drive down costs and safeguard services,” says Chris Dickson, VP, Solution Sales, CA Technologies,
“By leveraging CA Nimsoft monitoring and service desk technology as part of its broader strategy to address these customer challenges, Fujitsu has both ensured its ability to deliver exceptionally high-value management as a service solutions and confirmed our leadership in the worldwide IT management market space.”