South African owned integrated solutions specialist, Intuate Group, has signed an agreement to become a reseller for OpenSpan, Inc., a global provider of worker optimisation, activity management and automation solutions, headquartered in North Atlanta, Georgia, USA.
This partnership will allow the company to provide OpenSpan Desktop Automation solutions to enhance performance for the contact centre, back office and retail storefront business units of local companies.
Through the partnership with OpenSpan, Intuate will utilise its extensive experience to implement, optimise and support the use of OpenSpan solutions within customer-facing and process-driven work environments.
“With the competitive climate heating up across all vertical industries, South African companies can greatly benefit from the enterprise-wide process improvements offered by OpenSpan solutions,” comments Intuate Business Development and Account Management executive Cecilia Jofré.
“Partnering with OpenSpan allows Intuate to build on the business relationships we’ve established with many of the largest contact centres in South Africa by offering them new solutions to drive performance related to revenue generation, operational efficiency, risk and compliance management and customer experience.
“This relationship also creates opportunities with new clients in the financial services, telecommunications, utilities and retail industries who can benefit from streamlining work processes and removing complexities that can impede customer service interactions,” added Jofré.
“OpenSpan customers around the world are learning first-hand just how valuable desktop automation can be in customer-facing call centres and back offices, from greater customer satisfaction and loyalty to significant operational cost savings,” says Rick Marquardt, executive VP of Business Development and International Operations for OpenSpan.
“OpenSpan is excited to expand its global footprint by partnering with one of South Africa’s leading contact centre solutions providers.”
“By combining Intuate’s proven methodologies and best practices with OpenSpan technology, we are able to deliver a higher quality of service to our clients, helping them to maximise their investments in people and technology by understanding and optimising how employees interact and transact using their desktop.” Jofré concludes.