Ricoh has again earned a leadership position in worldwide managed print and document services, according to the new IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment — Focus on Managed Workflow Services.
Key factors that contributed to Ricoh’s positioning include the extensive product portfolio, highly skilled professionals, and industry-specific solutions. In addition, the report highlights Ricoh’s unique combination of proprietary and third party analysis tools that enable sophisticated workflow assessment.
“The report this year goes beyond the traditional focus on managed document services (MDS) so that it now includes a comprehensive assessment of business process analysis, including the modelling, mapping, design and re-engineering of document-intensive business processes,” says Jacques van Wyk, COO at Ricoh SA.
“At Ricoh, projects are managed in a collaborative environment, which enables cross-functional skill sets to be assembled based on customer needs,” says Holly Muscolino, research VP, document solutions at IDC. “Based on this, and their growing team of industry- and technology- specific workflow specialists, Ricoh is well-positioned to help enterprises improve their business processes.”
According to the report: “Managed print and document services, which Ricoh labels MDS, remain at the forefront of Ricoh’s strategy, but the company is pushing the boundaries of MDS to include a variety of services that reach deeper into the enterprise and provide a platform for improved process efficiency and lower cost of operations.”
“Our leadership position in the IDC report is entirely attributable to our customers,” says Yoshi Sasaki, GM, business services center, business solutions group, Ricoh Company.
In addition to this newest IDC report, Ricoh was also named a leader in Worldwide Managed Print Services in the IDC MarketScape: Worldwide Managed Print and Document Services 2013 Hardcopy Vendor Analysis. Ricoh was also named a global market leader in MPS for the third consecutive year in a report from Quocirca entitled: Managed Print Services (MPS) Landscape, 2014. Gartner has also positioned Ricoh in the Leaders Quadrant in its annual: Magic Quadrant for Managed Print Services Worldwide 2013 report. In addition, Gartner ranked Ricoh in the top three in its global 2013: Competitive Landscape: Managed Print Services, Worldwide for its estimated worldwide direct MPS revenue.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of suppliers in a given market. The research methodology uses a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of vendors can be meaningfully compared. The framework also provides buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.