Ocular Technologies, a South African contact centre solutions provider and Aspect 2014 Partner of the Year for Europe and Africa, will be offering Aspect’s cloud contact solution to its clients.
“No longer an outlandish term, the usage of ‘cloud-based solution’ is part of our local business lingo. However, a question many of our customers are still grappling with is ‘to cloud or not to cloud’? With O!Connect, the answer is a resounding yes,” says Ebrahim Dinat, COO at Ocular Technologies.
He explains that O!Connect is a no-hassle, easy-to-deploy contact centre in the cloud. It brings scalable, reliable omnichannel contact centre capabilities to organisations ranging from small businesses to large organisations with thousands of agents.
“You can be up and running with your contact centre within hours, accelerating your operational value,” says Dinat.
As a pure cloud contact centre platform, the solution combines Aspect’s innovative customer contact solutions with deep, global cloud hosting expertise. “It is deployed through Aspect’s market-leading Voxeo cloud infrastructure,” he adds.
O!Connect is based on a pay as you go pricing model, making it popular with a large range of clients, as it grows with the business and assists in increasing a company’s service footprint. In addition, it comes with a 100 percent uptime service level agreement and a promise of simplicity and 24/7/365 support.